News : Cirrus Response Announces New Automation Products
London, UK, March, 2019 -- Cirrus Response, a supplier of omni-channel cloud Contact Centre Solutions is showcasing three new and upgraded products at Call & Contact Centre Expo designed to automate, streamline and enhance the customer experience. The solutions on display include CirrusTranslate, an upgraded version of Cirrus Conversational AI (CAI) and integration with WhatsApp. All enable enterprise contact centres to better manage and filter calls to improve agent performance, and to provide a more engaging experience for the customer.
Jason Roos, CEO of Cirrus Response commented; "At Cirrus we are passionate about providing the very latest enabling technology to contact centres to help them better manage the customer experience, improve the working lives of their agents, increase productivity and, ultimately, build and expand their businesses. As an agile company we aim to harness the very latest technology, pushing the boundaries of the traditional contact centre, to develop usable and engaging solutions that delight customers and that agents enjoy using."
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About Cirrus Response:
Cirrus is a provider of omni-channel cloud Contact Center Solutions (CCaaS) and IPT telephony, with over 10 years’ experience of using the best technology to deliver business outcomes and effortless customer experiences. Modern technology and a team that has many years of experience working in and around the Contact Center and IPT environment, provides a recipe for business transformational success. With a true cloud infrastructure, Cirrus operates on a true real-time basis with unlimited scalability and the highest level of resilience and security. We can help you leverage the best AI solution available to deliver an awesome experience for your customers; getting better results for less cost. At the point you want to introduce agents into the customer journey, Cirrus then brings contact from voice, email, web, SMS, video, social, Messenger, WhatsApp, app store reviews, YouTube and more into a simple view that your advisors will love.
Published: Thursday, March 28, 2019
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