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News : Cisco Advances Interoperability with Microsoft Teams Certifications for Cisco Board Pro and Webex Contact Center

#contactcenterworld, @Cisco, @Microsoft

San Jose, CA, USA., Mar, 2023 — Cisco delivered an update on its partnership with Microsoft originally announced at Microsoft Ignite 2022 in October. Furthering their joint vision of putting choice in the hands of customers by bringing Microsoft Teams to Cisco collaboration technology, Cisco announced two new certifications to help customers better communicate across platforms. Cisco Board Pro is now certified to run Microsoft Teams Rooms natively on the device and Webex Contact Center is tightly integrated with Microsoft Teams.

Extending the interoperability of Cisco’s hardware and software portfolios empowers customers with seamless, connected experiences that can be customized to best suit their needs. With customer expectations for flexible collaboration at an all-time high, this partnership delivers interoperable solutions that enhance hybrid collaboration happening from any workspace.

"In today’s era of hybrid work, it is essential to provide multiplatform experiences that offer more choice, flexibility and seamless customer engagement," said Jeetu Patel, EVP and GM, Security & Collaboration, Cisco. "Our partnership with Microsoft does just that by empowering Cisco and Microsoft customers alike to engage in truly frictionless collaboration."

"We’re committed to bringing leading collaboration hardware and software to market together to put choice in the hands of our customers," said Albert Kooiman, Senior Director of Microsoft Teams Devices, Partner Engineering and Certification at Microsoft. "Today’s announcement marks a milestone in quickly bringing this to market together with Cisco."

#contactcenterworld, @Cisco, @Microsoft

Posted by Veronica Silva Cusi, news correspondent
Source: https://newsroom.cisco.com


About Cisco:
Company LogoCisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. These solutions let you uniquely personalize communication with individual customers through a variety of media including voice, Web, e-mail, and video.
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About Microsoft:
Company LogoAt Microsoft, we're motivated and inspired every day by how our customers use our software to find creative solutions to business problems, develop breakthrough ideas, and stay connected to what's most important to them. We are committed long term to the mission of helping our customers realize their full potential. Just as we constantly update and improve our products, we want to continually evolve our company to be in the best position to accelerate new technologies as they emerge and to better serve our customers.
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Today's Tip of the Day - Motivation & Charity Work

Read today's tip or listen to it on podcast.

Published: Friday, March 31, 2023

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2024 Buyers Guide Knowledge Management

 
1.) 
168Solution

Contact Center Innovation Channel and Digital Transformation Enabler
Providing Research, Training and Consulting related to Customer Experience Delivery, support Project Management by Unit or Corporate.
Have the ability to conduct research for specific needs.
Having deep knowledge on the Digital Interaction/Contact Center / Omni Channel / CRM various Stakeholder and Emergency Response ecosystem in Indonesia.

2.) 
eGain Corporation

eGain Knowledge + AI
eGain Knowledge+AI™, the top-rated, analyst-awarded knowledge management software, guarantees quality customer service by infusing your customer service agents with knowledge, making all agents as productive as your best ones. By providing agents and other users a range of ways to get to information from the common knowledge base, it ensures fast, consistent, and accurate answers.

3.) 
FuzeDigital

FuzeDigital offers an affordable yet comprehensive knowledge base to answer your consumers' and staff questions. When assistance is needed, our email management system ensures your timely and accurate delivery of responses. Used by companies large and small that seek to deflect common questions while providing exceptional support.

4.) 
Knowmax

Knowmax is a knowledge management software for enterprises. Customer service of any organization can leverage this tool to create, curate & distribute the knowledge at assisted as well as digital channels promoting self service.

5.) 
livepro

Knowledge Management software
livepro are experts in Customer Experience Knowledge Management and are passionate about improving customer experience. livepro is feature-rich yet easy to use, delivering answers to agents – not long complex documents to dig through. This makes customer service quicker, easier and more efficient. Staff require next to no training on complex procedures thanks to livepro’s intuitive design, which brings confidence up and training costs down.

6.) 
ProcedureFlow

ProcedureFlow is a step by step visual guide that supports agents as they navigate company processes. With a knowledge management solution that simplifies complex information, employees can spend less time searching and focus on what they do best. ProcedureFlow’s simple and intuitive platform enables contact centers to quickly and easily create, maintain, and update company processes in real time. With ProcedureFlow, teams can work more efficiently, better serve customers, and drive results that matter most to their business.
 

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