#contactcenterworld, @Cisco, @Microsoft
San Jose, CA, USA., Mar, 2023 — Cisco delivered an update on its partnership with Microsoft originally announced at Microsoft Ignite 2022 in October. Furthering their joint vision of putting choice in the hands of customers by bringing Microsoft Teams to Cisco collaboration technology, Cisco announced two new certifications to help customers better communicate across platforms. Cisco Board Pro is now certified to run Microsoft Teams Rooms natively on the device and Webex Contact Center is tightly integrated with Microsoft Teams.
Extending the interoperability of Cisco’s hardware and software portfolios empowers customers with seamless, connected experiences that can be customized to best suit their needs. With customer expectations for flexible collaboration at an all-time high, this partnership delivers interoperable solutions that enhance hybrid collaboration happening from any workspace.
"In today’s era of hybrid work, it is essential to provide multiplatform experiences that offer more choice, flexibility and seamless customer engagement," said Jeetu Patel, EVP and GM, Security & Collaboration, Cisco. "Our partnership with Microsoft does just that by empowering Cisco and Microsoft customers alike to engage in truly frictionless collaboration."
"We’re committed to bringing leading collaboration hardware and software to market together to put choice in the hands of our customers," said Albert Kooiman, Senior Director of Microsoft Teams Devices, Partner Engineering and Certification at Microsoft. "Today’s announcement marks a milestone in quickly bringing this to market together with Cisco."
#contactcenterworld, @Cisco, @Microsoft
Posted by Veronica Silva Cusi, news correspondent
Cisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. These solutions let you uniquely personalize communication with individual customers through a variety of media including voice, Web, e-mail, and video.
At Microsoft, we're motivated and inspired every day by how our customers use our software to find creative solutions to business problems, develop breakthrough ideas, and stay connected to what's most important to them. We are committed long term to the mission of helping our customers realize their full potential. Just as we constantly update and improve our products, we want to continually evolve our company to be in the best position to accelerate new technologies as they emerge and to better serve our customers.
Published: Friday, March 31, 2023
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Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.
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