News : Cisco and Salesforce Announce Global Strategic Alliance
San Francisco, CA, USA, Sept 22, 2016 -- Cisco (NASDAQ: CSCO) and Salesforce (NYSE: CRM), a Customer Success Platform and CRM company, announced a strategic alliance to enable business users to be more productive. The two companies will jointly develop and market solutions that join Cisco’s collaboration, IoT and contact center platforms with Salesforce Sales Cloud, IoT Cloud and Service Cloud.
New integrations will include:
• Collaboration: Cisco and Salesforce will natively integrate Cisco Spark and WebEx into Sales Cloud and Service Cloud via the Salesforce Lightning Framework.
• IoT Services: Cisco Jasper and the Salesforce IoT Cloud will integrate to provide visibility, control and recommended customer actions for connected devices, providing businesses with a more comprehensive and intelligent view of their IoT services.
• Customer Service: The two market providers in customer service are teaming up to deliver a complete customer service solution, from communications infrastructure to an integrated, intelligent agent desktop experience. With these two solutions seamlessly integrating, companies will be able to manage call centers more efficiently.
"Cisco wants to deliver simple, magical experiences. Our goal is for technology to fade into the background so people can get their best work done," said Rowan Trollope, SVP and GM of IoT and Applications Groups, Cisco. "Cisco and Salesforce coming together to form a strategic alliance can eliminate the friction users experience today so they can become more productive."
"Nothing is more important than making our customers more successful," said Ryan Aytay, EVP of Strategic Product Alliances, Salesforce. "We’re thrilled to announce this strategic alliance with Cisco, which will simplify the customer experience across sales, service and IoT and empower our mutual customers to be far more productive."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - All Customer Touchpoints Need To Provide Service
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Salesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file management to help companies meet the complex challenges of global customer communication. The company has introduced sforce, a new service that will change how applications are built as significantly as salesforce.com changed how applications are delivered.
Cisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. These solutions let you uniquely personalize communication with individual customers through a variety of media including voice, Web, e-mail, and video.
Published: Monday, September 26, 2016