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News : Cisco and Vyopta Team Up for Video Customer Engagement
Austin, Texas, May 19, 2014 -- Vyopta Incorporated, the cloud video customer engagement company, announces that it has teamed with Cisco to provide a way for organizations to use resources to engage customers, students, patients and employees, and drive better outcomes. Using the new Vyopta Video Customer Engagement solution, organizations can now support high-touch services from their website, connecting customers to expert help instantly. The Vyopta cloud solution integrates the new Cisco Jabber Guest web-based video with an intelligent workflow engine as an embedded web widget, simplifying the user experience and expediting deployment and scale.
With Vyopta Video Customer Engagement, organizations can reach more customers, best utilize and maximize expert resources, and improve outcomes: universities can transform the way they provide student services and deliver connected learning; healthcare organizations can improve patient care, collaborative care, and training; professional services businesses can increase customer loyalty and retention, deliver wealth management guidance and personalized banking and lending services.
"This is transformational technology that changes the paradigm for customer engagement," said Fritz Rupp, Director, Solutions and Software Innovation, ISV, Cisco Systems. "Cisco designed Jabber Guest for just such an application - to enable people to connect face to face with the click of a button from their web browser. Vyopta represents the kind of partner we want in our ISV program, developing innovative applications on top of Cisco reference architectures."
"Just as Netflix revolutionized the way movies were delivered, we see this as a game-changer for how expert services are delivered," said Alfredo Ramirez, President and CEO of Vyopta. "Not only is this more scalable and cost effective than previous approaches, the simplicity, automation and intelligence make video customer engagement a reality. Now organizations can significantly enhance the quality of service they deliver to their audience, increase the number of customers they service, and expand the types of services they offer. Our customers see this as a way to differentiate themselves and excel and thrive."
Posted by Veronica Silva Cusi, news correspondent
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About Vyopta Incorporated:
Vyopta delivers Video Customer Engagement solutions that transform the way organizations connect experts to customers. Vyopta multi-vendor solutions are powered by the Vyopta application building blocks: vAnalytics™, vAccess™, vPublish™, vSchedule™ and vControl® that simplify the user experience and abstract the video technology, automate and integrate video technology into workflows, and provide intelligence to optimize and measure outcomes. Vyopta is a Cisco Preferred Solutions Developer Partner
Cisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. These solutions let you uniquely personalize communication with individual customers through a variety of media including voice, Web, e-mail, and video.
Published: Thursday, May 22, 2014