Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK

THE NEXT EVENT STARTS IN: 11 DAYS - REGISTER NOW -

Upcoming Events

CUSTOMER EXPERIENCE BEST PRACTICES

CUSTOMER LOYALTY

ARTIFICIAL INTELLIGENCE AND TECH SOLUTIONS

WORKFORCE MANAGEMENT

TRAINING IN CONTACT CENTERS

News : Cisco Announces New Lead for MEA

#contactcenterworld, @Cisco

Cairo, Egypt, Feb 3, 2020 -- Cisco has announced the appointment of Reem Asaad as its new Vice President for its Middle East and Africa region.

Cisco said in a statement that as digital transformation continues to change and evolve the business landscape at a rapid pace, Asaad, will be responsible for our Middle East and Africa business, growing its position as a technology company in the region.

The company added that with over two decades of experience across industries including technology, financial services, customer experience, Asaad's role will focus on strengthening collaborations with governments, customers and partners, "underpinned by Cisco's portfolio of advanced solutions to accelerate their digitisation agendas."

Prior to joining Cisco, Asaad held the position of CEO at Raya Contact Centre, a business process outsourcing service provider based in Cairo with operations in Europe, Middle East, and Africa, servicing multi-national and Fortune 500 companies.

Ring2 Dashboards & Wallboards Free Trial

During this role, she was instrumental in driving the company growth and go-to-market strategy, digital transformation, and regional market development.

Wendy Mars, President of Cisco's Europe, Middle East, Africa and Russia region said, "I am excited to have Reem join Cisco, leading our MEA business. Reem has a wealth of experience in business leadership and strong understanding of the digital transformation landscape. I am confident of Reem's ability to empower our workforce and help regional businesses address their challenges."

Asaad said: "Having been a Cisco Client and a Partner over the years, it is with great pride that I join the Cisco team. There is no doubt that the Middle East and Africa region has a huge potential which I look forward to unleashing together with the support of my wider team. Together, we will focus on how to expand Cisco's reach, empower local businesses and create a greater business and social impact in the MEA region."

#contactcenterworld, @Cisco

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.itwebafrica.com


About Cisco:
Company LogoCisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. These solutions let you uniquely personalize communication with individual customers through a variety of media including voice, Web, e-mail, and video.
Company RSS Feed   Company Facebook   Company Twitter   Company Instagram   Company YouTube   Company LinkedIn   Company Profile Page

Today's Tip of the Day - 5 MORE Ways To Demotivate Staff

Read today's tip or listen to it on podcast.

Published: Thursday, February 6, 2020

Printer Friendly Version Printer friendly version

Survey - Online Event

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =