News : Cisco Certifies CBTS as Unified Contact Center Enterprise Partner
Cincinnati, OH, USA, Feb. 29, 2016 -- Cisco has named Cincinnati Bell Technology Solutions as one of its Unified Contact Center Enterprise (UCCE) Partners in the United States. As an Authorized Technology Provider for Cisco UCCE solutions, CBTS adds Cisco’s designation to its portfolio of certifications.
CBTS is committed to serving as a strategic partner for enterprise businesses that want to offer their customers a dynamic contact center experience, which can increase customer satisfaction and overall business profitability. Earning Cisco’s UCCE certification further strengthens CBTS’ ability to execute on this commitment.
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"As a Cisco UCCE Partner, we can provide enterprise customers a range of innovative solutions for their contact centers," said Al Early, vice president of IT Solutions and Sales at CBTS.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Play Your Agents Their Calls
CBTS is a wholly owned subsidiary of Cincinnati Bell (NYSE: CBB). The company combines the data networking capabilities of Cincinnati Bell with next-generation managed services that provide companies with flexible solutions for end-to-end IT deployment. The CBTS business model can help organizations increase productivity and operational efficiency while reducing costs and risks through solutions that focus on business continuance, compliance, security, and technology infrastructure.
Cisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. These solutions let you uniquely personalize communication with individual customers through a variety of media including voice, Web, e-mail, and video.
Published: Wednesday, March 2, 2016
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