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News : Cisco Completes Acquisition of IMImobile PLC

#contactcenterworld, @Cisco, @imimobile

San Jose, CA, USA, and London, UK Feb, 2021 -- Cisco (NASDAQ: CSCO) announced the completion of the acquisition of IMImobile PLC (AIM: IMO). IMImobile is a global provider of cloud communications software and services that manage business-critical interactions at scale.

Businesses need to make richer connections with their customers through the channel of their choice. Which means going beyond email, voice and chat to enable communications on the most popular digital channels like SMS, WhatsApp, Apple Business Chat, Facebook Messenger and in-app communications. Due to rising customer expectations, the quality of those interactive experiences is more important than ever before.

By combining IMImobile's solution with Webex Contact Center, Cisco will be able to provide a Customer Experience as a Service (CXaaS) offer. This new offering will bring together cloud contact center, artificial intelligence, experience management, collaboration and Communications Platform as-a-Service to create a single solution that will give organizations the ability to provide the exceptional experiences that customers expect.

"Customer expectations are rising, proving every interaction matters for the brand and the end-user experience. Customers want delightful experiences where they can have two-way interactions with a business exactly when they need to, on the channel they prefer, without having to wait or jump through hoops to prove who they are, and without having to repeat themselves. With the right technology, world class brands can and must provide this level of easy and effortless interaction. The addition of IMImobile to Cisco will be integral to delivering on the promise of delightful and engaging customer experiences," said Jeetu Patel, senior vice president and general manager of Cisco's Security and Application business. "I'm incredibly excited to welcome the talented IMImobile team to Cisco."

"We are excited about joining one of the world's leading technology companies to help create richer and smarter interactions between businesses and their customers," said Jay Patel, IMImobile CEO. "In an increasingly digital world, we will build the most comprehensive platform to orchestrate connected customer journeys. I am looking forward to working with the Cisco team to make this happen."

#contactcenterworld, @Cisco, @imimobile

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Cisco:
Company LogoCisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. These solutions let you uniquely personalize communication with individual customers through a variety of media including voice, Web, e-mail, and video.
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About IMImobile:
Company LogoIMImobile is a cloud communications software and solutions provider that enables companies to harness mobile and digital technologies to better communicate and engage with their customers. Organisations that trust us to deliver smarter digital customer engagement solutions include Vodafone Group, O2, Telefonica, Aircel, Airtel, EE, AT
  Company Blog   Company RSS Feed   Company Twitter   Company LinkedIn   Company Profile Page

Today's Tip of the Day - 100% Recording

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Published: Tuesday, February 23, 2021

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2024 Buyers Guide Automated Call Distributors

 
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Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


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InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.
 

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