News : CISCO is Acing India’s Smart City Plan
Bangalore, India, Aug 20, 2015 -- Each city has its own local solutions. One just need to identify it, accept it and scale it.
"Why do we need to make India Barcelona? India has its own beauty and its own charm. If we improve the quality of life, that will make the people happy and lead to a lot more peaceful life," said Aamer Azeemi, Managing Director, CISCO Systems India.
He cited various practices which they have already implemented in cities in India.
One of the major pilot projects which were implemented fairly successfully is the local information kiosk in Mantri mall in Electronic City, Bangalore.
"A citizen can walk into the Mantri mall and lodge an FIR," he informed. This eases the process of lodging FIR by an ordinary individual through this centre instead of the tiring process to go to a Police station to do the same.
The six month-old project is a two-way conversation system with the police officer sitting at the call centre. Public grievances and complaints can be addressed in real time now. Further, one police can now monitor large areas at the same time. This solves the major problem of limited police resources available for the public.
"This is a perfect example of having the services come to where the citizens are instead of the citizens having to go to where the services are," said Azeemi.
That's what being 'Smart' is!
The Government of Karnataka is about to implement this pilot project in different areas in the state. Jaipur too is likely to follow suit, he added.
The other discussion that Cisco is having with the government of Karnataka is to expand the service of the kiosk to other citizen services too.
"Very soon you will see that various services are offered through that particular kiosk across places in India," told Aamer.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
The second thing is to improve the quality of life. Cisco did lot of studies and found that even the perception of safety increases the taxes of a place. If CCTVs are installed, people get a notion that the place is safe.
"Whether it is actually safe or not is a different question but people would come and want to live in it and the property price will go up which in turn would increase the tax and hence the government would earn more money to leverage into the mission," he said.
Cisco also has implemented successfully smart parking, smart street lighting, use of wi-fi in Electronic City, Bangalore, to demonstrate that one can actually do these on a broader area, not only on a single street like what was done in the niche of Barcelona.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - User Queue Choice
More Editorial From Cisco
Cisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. These solutions let you uniquely personalize communication with individual customers through a variety of media including voice, Web, e-mail, and video.
Published: Monday, August 24, 2015
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected custom...
Semafone provides secure voice transactions for contact centres and retailers taking Cardholder Not Present (CNP) payments. The solution allows a call - and the call recording - to continue as normal ...
Aspect Software contact center and workforce optimization solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable experiences. Our cloud, private cloud...