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News : Cisco Lauded by Frost & Sullivan for Dominating the IP Hardware Communications Endpoints Market

#contactcenterworld, @Cisco, @Frost_Sullivan

Santa Clara, CA, USA, Jan, 2020 -- Based on its recent analysis of the global IP hardware communications endpoints market, Frost & Sullivan recognizes Cisco Systems with the 2019 Global Market Leadership Award. Cisco's growth strategy and implementation effectiveness, innovative portfolio, tight customer focus, and strong brand recognition have enabled it to acquire a revenue share that is ahead of its closest competitor.

In 2018, Cisco Systems achieved global market leadership in:

IP desktop phone shipment
IP video phone shipment
IP wireless phone shipment

"Cisco pioneered various collaborative applications intended to make teamwork more efficient. Its software endpoints complement its hardware devices to provide more options to businesses and holistically meet evolving user needs," said Alaa Saayed Industry Analyst. "Whether deployed with premises-based communications platforms or hosted IP communications/UCC services, Cisco's endpoint portfolio addresses the distinct user functions within different customer organizations, departments, and lines of business."

Cisco has not only introduced new models and firmware releases but also shifted towards software-based communications and collaboration services. 

"Cisco owns the largest installed base of IP hard and soft communications endpoints in the world. It has shipped more than 100 million IP endpoints to more than 200,000 customers worldwide, with 95 percent penetration in Fortune 500 companies," noted Saayed. "Its strong commitment to customer-centric innovation and exceptional customer experience has been key to its strong brand positioning in the enterprise communications and collaboration marketplace."

Each year, Frost & Sullivan bestows this award upon the company that demonstrates excellence in growth and customer value. Attaining loyal customers who became brand advocates allows the company to grow and achieve a market leadership position. By committing to the customer at each stage of the buying cycle and continuing to nurture the relationship, this award recognizes a company's increased market share over time.

#contactcenterworld, @Cisco, @Frost_Sullivan

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.newswire.ca


About Cisco:
Company LogoCisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. These solutions let you uniquely personalize communication with individual customers through a variety of media including voice, Web, e-mail, and video.
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About Frost & Sullivan:
Company LogoFrost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
Company RSS Feed   Company Twitter   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Factors When Considering IP

Read today's tip or listen to it on podcast.

Published: Tuesday, January 28, 2020

Printer Friendly Version Printer friendly version

2022 Buyers Guide SaaS Solutions

 
1.) 
CrankWheel

CrankWheel Screen Sharing
CrankWheel is an easy and simple screen sharing solution, made for the needs of salespeople and customer service agents.

CrankWheel complements voice calls by adding visuals to ongoing calls. There is no need to get the customer off the phone, onto another platform.

Agents share their screens by directing clients to a link that can be sent via SMS, email or simply spelled out.

The client can enter on any device, mobile, desktop or tablet and enters the session instantly. There is no registration or download required by the client.

Features:
- Screen sharing
- Agents can hand control over to the client
- Warm lead capture widget that alerts the sales team instantly of an intere...
(read more)

2.) 
enthu.ai

We help you automate your QA program using artificial intelligence. Why just listen to 6 calls when you can listen to 100% of your calls that too without adding any additional resources.

We empower QAs to get to the right calls, find coaching and training opportunities and improve overall Customer experience.
 

About us - in 60 seconds!

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