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News : Cisco Licensing Mess Could Make Call Centres Go Dark

#contactcenterworld, @Cisco

Sydney, Australia, Feb 25, 2019 -- Cisco has warned that licenses for some of its contact centre apps could expire before they’re due to expire, and that call centres could go dark as a result.

A Field Notice issued late last week reports that "Contact Center Enterprise Agreement (CC EA) licenses for Cisco Unified Customer Voice Portal (CVP) can expire before the end of a customer's CC EA term."

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The reason for the mess is some licenses for Cisco software were issued with an expiration date, when Cisco’s own expectation is that they’ll ship with an open-ended license.

There appears to be no warning of the problem, other than the fact that "expired license on a CVP server triggers a graceful shutdown that causes inbound phone numbers to ring busy," according to Cisco’s Field Notice, which adds " The problem begins on the date that the CVP license expires."

The affected products are Cisco’s Unified Contact Center Enterprise Virtual Machine Templates and Cisco Customer Voice Portal Software Releases, in release numbers 10.5, 11.0 and 11.5.

Cisco’s advised two potential fixes: either upgrade to version 11.6 of the abovementioned apps, or download a new permanent license for company’s licensing portal.

#contactcenterworld, @Cisco

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.crn.com.au


About Cisco:
Company LogoCisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. These solutions let you uniquely personalize communication with individual customers through a variety of media including voice, Web, e-mail, and video.
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Today's Tip of the Day - 5 Ways To Start Motivating Agents Today!

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Published: Tuesday, February 26, 2019

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2020 Buyers Guide Recording

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Lieber & Associates

Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.
PH: +1-773-325-0608

3.) 
OrecX

Oreka TR
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.
PH: 3109672003
 

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