Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties



Upcoming Events






News : Cisco Named a Leader in Three Gartner Magic Quadrant Reports in Four Months

#contactcenterworld, @Cisco, @Gartner_inc

San Jose, CA, USA, Sept, 2018 -- Cisco (NASDAQ:CSCO) announced that analyst firm Gartner has named Cisco a Leader in three collaboration-related Gartner Magic Quadrant reports. The reports evaluate companies based on completeness of vision and ability to execute.

"For most collaboration providers, we believe being positioned as a Leader in a single category is quite a feat," said Amy Chang, SVP and GM, Collaboration Technology Group, Cisco. "But at Cisco, we know that companies need to collaborate in many ways—and they need all the parts to work seamlessly with each other. The whole needs to be greater than the sum of its parts. To us, recognition in three Gartner Magic Quadrant reports is great, but seeing our customers use our technology—from Webex to Jabber to contact center—to make magic happen every day is what fuels us to keep pushing the envelope."

Supporting Quotes:


A.T. Kearney, Kevin Rice, Sr. Collaboration Architect – "I am not surprised to see Cisco being named a Leader across three key collaboration categories—in fact, that’s why we chose Cisco. We’re a large, global firm, and we believe Cisco is the best-positioned vendor to integrate and deliver a unified collaborative experience for all of our users globally. We’re doing one million minutes per month on our internally-hosted version of Cisco Webex. We experience consistency with Cisco’s support model, because the company works on a global scale. We can track the sun based on who is on the other end of the line when we call Cisco Support. And whether we call at 5pm, 10pm, or 2am, there’s always someone competent to speak to with extensive product knowledge."

Ring2 Dashboards & Wallboards Free Trial

Seyfarth Shaw, Andy Jurcyzk, CIO – "Biggest issue for me in UC is continuity. If you expect to do it well for your organization, you need to pick a vendor and go all in. It’s too confusing and disruptive to try to integrate multiple offerings. And once you do go all in, you reap the benefits of all the integration, consistent UI, and ease-of-use. Cisco consistently demonstrates this level of expertise across its Collaboration portfolio."

Shawnee Mission School District, Drew Lane, Executive Director, ICT - "A critical part of meeting high expectations in the classroom is a uniform, collaborative communications environment. That's what Shawnee Mission School District likes about Cisco tools—Webex Teams, Webex Meetings, and our integrated phone system. They allow educators multiple ways to communicate that meet users where they are and wherever they are."


Presidio, Vinu Thomas, CTO – "As Cisco continues to innovate across its collaboration portfolio, it significantly and positively impacts how we expand our collaboration practice here at Presidio. There is so much value in the full suite, and Cisco continues to provide us with the ability to expand customer choice in deployment models, both on-premises and in the cloud. Presidio congratulates Cisco on being named a Leader in three Gartner Magic Quadrant reports in four months."

Room Ready, Aaron McArdle, CEO – "Our customers don’t settle for anything less than the best. We appreciate the opportunity to work with Cisco to deliver best-in-class solutions that help our customers change the world. Gartner’s recognition of Cisco’s portfolio in three Magic Quadrant reports is a welcome reminder of Cisco’s leadership, talent, and passion for being at the core of the way organizations work."

Ring2 Dashboards & Wallboards Free Trial

Posted by Veronica Silva Cusi, news correspondent

About Cisco:
Company LogoCisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. These solutions let you uniquely personalize communication with individual customers through a variety of media including voice, Web, e-mail, and video.
Company RSS Feed   Company Facebook   Company Twitter   Company Instagram   Company YouTube   Company LinkedIn   Company Profile Page

About Gartner:
Company LogoGartner, Inc. is a research and advisory firm that helps more than 10,000 clients leverage technology to achieve business success. Gartner’s businesses consist of Research, Consulting, Measurement, Events and Executive Programs. Founded in 1979, Gartner has over 3,800 associates, including approximately 1,000 research analysts and consultants, in more than 75 locations worldwide.
Company RSS Feed   Company Twitter   Company Instagram   Company YouTube   Company LinkedIn   Company Profile Page

Today's Tip of the Day - 5 MORE Ways To Demotivate Staff

Read today's tip or listen to it on podcast.

Published: Tuesday, September 11, 2018

Printer Friendly Version Printer friendly version

2020 Buyers Guide Knowledge Management


Combines knowledge management with call support as continue improvement.

eGain Corporation

eGain Knowledge + AI
eGain's knowledge management software, powered with Case-Based Reasoning, an Artificial Intelligence technology, lets you provide intranet or extranet access to the common knowledge base, enabling contact center agents to provide distinctive, productive, and brand-aligned experiences in every interaction, across all channels and touchpoints.


Knowmax is a knowledge management software for enterprises. Customer service of any organization can leverage this tool to create, curate & distribute the knowledge at assisted as well as digital channels promoting self service.


Increase customer loyalty, drive revenue and boost customer lifetime value with the Synthetix suite of AI-powered integrated customer contact tools.

Synthetix was founded in 2001 and since then has become a leading innovator in creating multi-channel online customer service software. We are also known as one of the pioneers for AI-driven Virtual Agent technology, creating Virtual Agents for companies like the BBC, Vauxhall, and Ford, comparable to Siri, Cortana and Google Now, before they became the norm.

We believe that customer service across all customer touch-points should be simple, efficient and, above all, consistent. Our technology has assisted in reducing our clients’ inbound...
(read more)
PH: +441279 5555 80

Survey - Online Event

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =