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News : Cisco Named a Leader in Three Gartner Magic Quadrant Reports in Four Months

#contactcenterworld, @Cisco, @Gartner_inc

San Jose, CA, USA, Sept, 2018 -- Cisco (NASDAQ:CSCO) announced that analyst firm Gartner has named Cisco a Leader in three collaboration-related Gartner Magic Quadrant reports. The reports evaluate companies based on completeness of vision and ability to execute.

"For most collaboration providers, we believe being positioned as a Leader in a single category is quite a feat," said Amy Chang, SVP and GM, Collaboration Technology Group, Cisco. "But at Cisco, we know that companies need to collaborate in many ways—and they need all the parts to work seamlessly with each other. The whole needs to be greater than the sum of its parts. To us, recognition in three Gartner Magic Quadrant reports is great, but seeing our customers use our technology—from Webex to Jabber to contact center—to make magic happen every day is what fuels us to keep pushing the envelope."

Supporting Quotes:

Customers

A.T. Kearney, Kevin Rice, Sr. Collaboration Architect – "I am not surprised to see Cisco being named a Leader across three key collaboration categories—in fact, that’s why we chose Cisco. We’re a large, global firm, and we believe Cisco is the best-positioned vendor to integrate and deliver a unified collaborative experience for all of our users globally. We’re doing one million minutes per month on our internally-hosted version of Cisco Webex. We experience consistency with Cisco’s support model, because the company works on a global scale. We can track the sun based on who is on the other end of the line when we call Cisco Support. And whether we call at 5pm, 10pm, or 2am, there’s always someone competent to speak to with extensive product knowledge."

Seyfarth Shaw, Andy Jurcyzk, CIO – "Biggest issue for me in UC is continuity. If you expect to do it well for your organization, you need to pick a vendor and go all in. It’s too confusing and disruptive to try to integrate multiple offerings. And once you do go all in, you reap the benefits of all the integration, consistent UI, and ease-of-use. Cisco consistently demonstrates this level of expertise across its Collaboration portfolio."

Shawnee Mission School District, Drew Lane, Executive Director, ICT - "A critical part of meeting high expectations in the classroom is a uniform, collaborative communications environment. That's what Shawnee Mission School District likes about Cisco tools—Webex Teams, Webex Meetings, and our integrated phone system. They allow educators multiple ways to communicate that meet users where they are and wherever they are."

Partners

Presidio, Vinu Thomas, CTO – "As Cisco continues to innovate across its collaboration portfolio, it significantly and positively impacts how we expand our collaboration practice here at Presidio. There is so much value in the full suite, and Cisco continues to provide us with the ability to expand customer choice in deployment models, both on-premises and in the cloud. Presidio congratulates Cisco on being named a Leader in three Gartner Magic Quadrant reports in four months."

Room Ready, Aaron McArdle, CEO – "Our customers don’t settle for anything less than the best. We appreciate the opportunity to work with Cisco to deliver best-in-class solutions that help our customers change the world. Gartner’s recognition of Cisco’s portfolio in three Magic Quadrant reports is a welcome reminder of Cisco’s leadership, talent, and passion for being at the core of the way organizations work."

Posted by Veronica Silva Cusi, news correspondent
Source: https://globenewswire.com


About Cisco:
Company LogoCisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. These solutions let you uniquely personalize communication with individual customers through a variety of media including voice, Web, e-mail, and video.
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About Gartner:
Company LogoGartner, Inc. is a research and advisory firm that helps more than 10,000 clients leverage technology to achieve business success. Gartner’s businesses consist of Research, Consulting, Measurement, Events and Executive Programs. Founded in 1979, Gartner has over 3,800 associates, including approximately 1,000 research analysts and consultants, in more than 75 locations worldwide.
Company RSS Feed   Company Twitter   Company Instagram   Company YouTube   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Can You Deliver?

Read today's tip or listen to it on podcast.

Published: Tuesday, September 11, 2018

Printer Friendly Version Printer friendly version

2021 Buyers Guide Messaging Systems

 
1.) 
Amtelco

miSecureMessages
miSecureMessages is an encrypted messaging application designed as a pager replacement for healthcare organizations, call centers, and enterprise environments.

2.) 
Startel Corp.

Contact Center Software
Startel is a leading provider of unified communications, business process automation and performance management solutions for contact centers. Since its founding in 1980, Startel has established a loyal customer base from a variety of industries, including contact centers, education, healthcare, insurance and telephone answering service. Startel's solutions are designed to enhance the customer experience, improve employee productivity, reduce operating costs, and increase revenues.
PH: 800-782-7835

3.) 
Synthetix

Engage with your customers in Real-Time.

Connect personally with your customers, generating new revenues and boosting CSAT scores. Synthetix Chat is the fastest way to engage your users, with a Live Key-Press Feed, ID and Verification, simultaneous chats and AI-Powered predictive suggestions, Synthetix Chat reduces averages handling times by up to 50%.
PH: +44 1279 555 580
 

New 2021 Membership

About us - in 60 seconds!

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This Expert Panel virtual event invites you to talk with Calabrio’s cloud-smart experts about how your contact center can accelerate your cloud transformation and power tangible results for your business. Insights discussed are based on Calabrio's re... Read More...
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