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News : Cisco Named a Leader in Three Gartner Magic Quadrant Reports in Four Months

#contactcenterworld, @Cisco, @Gartner_inc

San Jose, CA, USA, Sept, 2018 -- Cisco (NASDAQ:CSCO) announced that analyst firm Gartner has named Cisco a Leader in three collaboration-related Gartner Magic Quadrant reports. The reports evaluate companies based on completeness of vision and ability to execute.

"For most collaboration providers, we believe being positioned as a Leader in a single category is quite a feat," said Amy Chang, SVP and GM, Collaboration Technology Group, Cisco. "But at Cisco, we know that companies need to collaborate in many ways—and they need all the parts to work seamlessly with each other. The whole needs to be greater than the sum of its parts. To us, recognition in three Gartner Magic Quadrant reports is great, but seeing our customers use our technology—from Webex to Jabber to contact center—to make magic happen every day is what fuels us to keep pushing the envelope."

Supporting Quotes:

Customers

A.T. Kearney, Kevin Rice, Sr. Collaboration Architect – "I am not surprised to see Cisco being named a Leader across three key collaboration categories—in fact, that’s why we chose Cisco. We’re a large, global firm, and we believe Cisco is the best-positioned vendor to integrate and deliver a unified collaborative experience for all of our users globally. We’re doing one million minutes per month on our internally-hosted version of Cisco Webex. We experience consistency with Cisco’s support model, because the company works on a global scale. We can track the sun based on who is on the other end of the line when we call Cisco Support. And whether we call at 5pm, 10pm, or 2am, there’s always someone competent to speak to with extensive product knowledge."

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Seyfarth Shaw, Andy Jurcyzk, CIO – "Biggest issue for me in UC is continuity. If you expect to do it well for your organization, you need to pick a vendor and go all in. It’s too confusing and disruptive to try to integrate multiple offerings. And once you do go all in, you reap the benefits of all the integration, consistent UI, and ease-of-use. Cisco consistently demonstrates this level of expertise across its Collaboration portfolio."

Shawnee Mission School District, Drew Lane, Executive Director, ICT - "A critical part of meeting high expectations in the classroom is a uniform, collaborative communications environment. That's what Shawnee Mission School District likes about Cisco tools—Webex Teams, Webex Meetings, and our integrated phone system. They allow educators multiple ways to communicate that meet users where they are and wherever they are."

Partners

Presidio, Vinu Thomas, CTO – "As Cisco continues to innovate across its collaboration portfolio, it significantly and positively impacts how we expand our collaboration practice here at Presidio. There is so much value in the full suite, and Cisco continues to provide us with the ability to expand customer choice in deployment models, both on-premises and in the cloud. Presidio congratulates Cisco on being named a Leader in three Gartner Magic Quadrant reports in four months."

Room Ready, Aaron McArdle, CEO – "Our customers don’t settle for anything less than the best. We appreciate the opportunity to work with Cisco to deliver best-in-class solutions that help our customers change the world. Gartner’s recognition of Cisco’s portfolio in three Magic Quadrant reports is a welcome reminder of Cisco’s leadership, talent, and passion for being at the core of the way organizations work."

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Posted by Veronica Silva Cusi, news correspondent
Source: https://globenewswire.com


About Cisco:
Company LogoCisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. These solutions let you uniquely personalize communication with individual customers through a variety of media including voice, Web, e-mail, and video.
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About Gartner:
Company LogoGartner, Inc. is a research and advisory firm that helps more than 10,000 clients leverage technology to achieve business success. Gartner’s businesses consist of Research, Consulting, Measurement, Events and Executive Programs. Founded in 1979, Gartner has over 3,800 associates, including approximately 1,000 research analysts and consultants, in more than 75 locations worldwide.
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Today's Tip of the Day - 5 MORE Ways To Demotivate Staff

Read today's tip or listen to it on podcast.

Published: Tuesday, September 11, 2018

Printer Friendly Version Printer friendly version

2020 Buyers Guide Knowledge Management

 
1.) 
3Fiftynine

Branches
Combines knowledge management with call support as continue improvement.

2.) 
eGain Corporation

eGain Knowledge + AI
eGain's knowledge management software, powered with Case-Based Reasoning, an Artificial Intelligence technology, lets you provide intranet or extranet access to the common knowledge base, enabling contact center agents to provide distinctive, productive, and brand-aligned experiences in every interaction, across all channels and touchpoints.

3.) 
Knowmax

Knowmax is a knowledge management software for enterprises. Customer service of any organization can leverage this tool to create, curate & distribute the knowledge at assisted as well as digital channels promoting self service.

4.) 
Synthetix

Increase customer loyalty, drive revenue and boost customer lifetime value with the Synthetix suite of AI-powered integrated customer contact tools.

Synthetix was founded in 2001 and since then has become a leading innovator in creating multi-channel online customer service software. We are also known as one of the pioneers for AI-driven Virtual Agent technology, creating Virtual Agents for companies like the BBC, Vauxhall, and Ford, comparable to Siri, Cortana and Google Now, before they became the norm.

We believe that customer service across all customer touch-points should be simple, efficient and, above all, consistent. Our technology has assisted in reducing our clients’ inbound...
(read more)
PH: +441279 5555 80
 

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