News : Cisco Recognizes Carousel Industries as Top Expert in Customer Care
Exeter, RI, USA, Aug, 2017 -- Carousel Industries, a provider in communication and network technologies, professional and managed services, and cloud solutions, announced it has attained the Unified Contact Center Enterprise (UCCE) certification from Cisco. This designation acknowledges Carousel’s ability to design, deliver, and fully support Cisco UCCE solutions that enable its clients to provide personalized omnichannel customer care.
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Among this select group of Cisco UCCE partners, Carousel brings a unique expertise in enterprise-level environments.
"With nearly two decades of experience in contact centers at the enterprise level, Carousel has continuously demonstrated the ability to help our clients build loyalty and deeper relationships with their customers," said Renee Gut, Contact Center Practice Leader, Carousel. "We understand that customers today expect service to be available when and how they need it. We understand how the customer experience has become a critical competitive differentiator. Put simply, we understand all possible outcomes and how best to deliver the power of omnichannel customer care to our clients.
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Posted by Veronica Silva Cusi, news correspondent
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About Carousel Industries:
Carousel Industries consults, integrates and manages technology solutions that solve business problems and contribute to your organizations' growth. This includes managed services, voice, video and data solutions, unified communications and cloud solutions. Today Carousel has over 6,000 customers, including 35 of the Fortune 100. Carousel has been recognized by both VAR and CRN Magazines as one of the top technology integrators in the US and we've been listed in the Inc. 500/5000 seven times. Carousel is headquartered in Exeter.
Cisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. These solutions let you uniquely personalize communication with individual customers through a variety of media including voice, Web, e-mail, and video.
Published: Monday, August 21, 2017
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