News : Cisco Selects IR Prognosis for Inclusion in Global Price List
Sydney, Australia, Sept, 2017 -- IR, a global provider of experience management solutions for unified communications (UC) and contact centers, announced that it entered an agreement with Cisco to join its SolutionsPlus Program. The agreement will enable a streamlined ordering process for IR Prognosis solutions through the Cisco Global Price List (GPL) and provides sales compensation for the Cisco channel partners and sales teams.
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Through the Cisco SolutionsPlus Program, Cisco channel partners and sales teams gain access to select third-party products and applications. Under the program, Cisco will offer Prognosis for UC, Video and Contact Center. IR products featured in the SolutionsPlus Program complement and enhance Cisco’s advanced technology products by providing real-time management for collaboration solutions.
"Many of the world's largest organizations have come to rely on Prognosis to ensure that their employees and customers have the best possible UC experience when collaborating via voice, video, IM and application sharing," said John Merakovsky, CEO of IR. "We are extremely proud that Cisco has selected Prognosis as a strategic UC and contact center experience management solution for inclusion in its SolutionsPlus Program."
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About Integrated Research:
IR is a global provider of proactive performance management software for critical IT infrastructure, payments and communications ecosystems. More than 1000 organisations in over 60 - including some of the world's largest banks, airlines and telecommunication companies rely on IR Prognosis to provide business critical insights and ensure continuity - critical systems deliver high availability and performance for millions of their customers across the globe.
Cisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. These solutions let you uniquely personalize communication with individual customers through a variety of media including voice, Web, e-mail, and video.
Published: Monday, September 25, 2017
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