News : Cisco Strengthens Collaboration Leadership Despite Disruptive Competitors
#contactcenterworld, @Cisco, @Microsoft
Reno, NV, USA, Sept 11, 2015 -- New Q2 data from Synergy Research Group shows that collaboration market provider Cisco widened the gap with its chief challenger Microsoft, thanks to achieving considerably stronger growth in premise-based solutions where it has a 25% market share.
For the second consecutive quarter total revenues from hosted/cloud solutions exceeded those of premise-based collaboration, but the competitive landscape is very different in this segment with no single vendor able to achieve a 10% market share.
Microsoft continues to lead in hosted/cloud collaboration followed by Cisco, Google, Verizon and AT&T -- with the latter three having almost identical market shares. The total collaboration market grew 5% year on year with Cisco increasing its share to 15%. Other major players in the market include Avaya, IBM, Polycom, Citrix, Mitel, UNIFY and ALE.
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Total revenues from collaboration -- which includes enterprise voice, UC applications, telepresence, email software, enterprise content management, enterprise social networks and a range of hosted/cloud communications and applications -- were approaching $9 billion in the quarter. Revenues from hosted/cloud solutions continue to grow strongly -- up 10% year on year -- while revenue from premise-based systems were flat. During the quarter particularly strong growth was seen in hosted contact center, hosted video, hosted voice & UCaaS, and a range of other hosted solutions. Hosted teamwork applications is a new emerging area that will see aggressive growth, featuring Cisco's Spark and vendors like Slack, Cotap and Redbooth.
"Microsoft has been a significant disruptor in collaboration but it is now joined by a range of other disruptive companies, including inContact, BlueJeans, RingCentral, and 8x8. A dozen companies achieved annual growth rates in excess of 25% with some achieving over 50%," said Jeremy Duke, Synergy Research Group's founder and Chief Analyst. "However, thanks to a strong position across a wide range of segments, Cisco continues to fend them off and its market share in Q2 was actually marginally ahead of what it achieved throughout 2014."
#contactcenterworld, @Cisco, @Microsoft
Posted by Veronica Silva Cusi, news correspondent
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Published: Wednesday, September 16, 2015
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