News : Cisco Webex Delivers AI, Secure Intelligent Collaboration for All
Barcelona, Spain, Jan. 28, 2020 -- Would you like to have better, more engaged meetings? Today at Cisco Live Europe, Cisco announced innovations to do just that—using only your voice. We're introducing new AI-powered voice intelligence capabilities to Webex Meetings to help turn talk into action. The Cisco Webex Assistant for Webex Meetings is powered by technology from the recent Voicea acquisition, turning Webex meetings into a digital treasure trove.
"Voicea users have reported saving more than six hours per week per user with more actionable and efficient meetings – and we believe Webex users will experience similar results," said Sri Srinivasan, Senior Vice President and General Manager, Team Collaboration at Cisco. "We're excited to bring this and other cognitive features to the 300 million users we already serve with Cisco Collaboration. This technology will fundamentally change how we are able to deliver massively personalized experiences and transform the way we work."
Cisco also announced three additional important updates which include:
Webex Assistant Learns Spanish: "¡Hola, Webex!"
Cisco added conversational AI to Webex Rooms in 2017. With Webex Assistant for Webex Rooms, you can use your voice to join meetings, make a call, and control our room devices. It makes life a lot easier.
Spanish is one of the most spoken languages in the world—and it was the #1 customer request for what language Webex Assistant should learn next. So, Webex Assistant is learning Spanish! Soon, users will be able to speak either English or Spanish to Webex Room devices, and Webex Assistant will understand and talk back in the preferred language.
Posted by Veronica Silva Cusi, news correspondent
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Cisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. These solutions let you uniquely personalize communication with individual customers through a variety of media including voice, Web, e-mail, and video.
Published: Wednesday, January 29, 2020
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