News : Citibank Announces Voice Authentication for Taiwan Call Center
Taipei, Taiwan, May 17, 2016 -- Citibank Taiwan is launching a voice recognition system for its customers this week. Starting tomorrow, clients will be able to sign up so that they can be passively identified using voice recognition technology when they call in to the bank’s call center.
It’s a move expected to improve efficiency on the bank’s part, with Citibank asserting that the technology allows customers to be identified in a third of the time needed for its current password-based authentication system. But it’s also expected to offer a better customer service experience.
The deployment complements concurrent efforts in Hong Kong, and Citibank has previously announced that it will bring the system to Singapore and Australia in the near term as well. The move also reflects broader trends as banks like HSBC also strive to deploy similar biometric authentication systems in the region, and other banks follow suit around the world.
Posted by Veronica Silva Cusi, news correspondent
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Citibank is a major international bank, founded in 1812 as the City Bank of New York, later First National City Bank of New York. Citibank is now the consumer banking arm of financial services giant Citigroup.
Published: Thursday, May 19, 2016