News : Citizen App Set to Launch Next Week in Lucknow
Lucknow, India, May 7, 2015 -- The final trial run of the Citizen's Eye mobile application to be launched by the administration on Wednesday. The app is meant to help residents get rid of problems related to bijli, sadak, pani (electricity, roads and water) and other public issues. The app is set to be launched next week.
District magistrate Raj Shekhar said the app might be seen as an extension of the Jan Suvidha call centre managed by the administration. "The app would facilitate addressing public problems and offer a quicker solution," he claimed.
Once launched, anyone can download the app and register on it. The complainant can take a picture of the problem, such as potholes on a road or an open manhole, and post it through the app. If the person uses a GPS-enabled phone, then the location of the complainant and that of the problem area would be recorded automatically.
In case the handset doesn't support GPS, the complainant will have to enter the details manually. The problem would be passed on to the department concerned and will have to be solved in a stipulated time.
As soon as the job is done, the officer in charge will again click a picture and send it back to the complainant.
Posted by Veronica Silva Cusi, news correspondent
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