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News : Citizens Can Use Punjab Police Helpline 8787 for Online Complaint Registration

#contactcenterworld

Rawalpindi, Pakistan, Aug 5, 2019 -- The citizens can contact police helpline 8787 to get a complaint registered in connection with denial and fake registration of an FIR, wrong investigation, illegal demand from an official, illegal arrest of a citizen and illegal confinement.

According to a police spokesman, Punjab Police had introduced Online Complaint Service through SMS, Call or Email to facilitate the citizens. He said, the Deputy Superintendent Police (DSP) concerned would contact the complainant, resolve the issue and immediately report to the Punjab Police Complaint Centre.

He informed, the citizens could contact the higher officials of Punjab Police in the following cases, If Punjab police are not registering a genuine FIR, If the Inquiry Officer is not carrying out the investigation correctly and lawfully, If Punjab police have arrested someone unlawfully, If an innocent has been arrested in a case without any reason or someone has registered a false FIR against a citizen, If any Punjab police officer is demanding bribe from a citizen, If police is using delaying tactics in a genuine complaint. He further informed that the citizens could call or send SMS at IG Punjab police complaint cell helpline number 8,787. The citizens can send the details of the complaint at the email ID, aigcomplaints.cpo@punjabpolice.gov.pk.

The complainants can also file a complaint at the official website of the Punjab Police Complaint Website.

8787 is not an emergency number, he said adding, this number is just for routine complaints. For any emergency complaint, the citizens should use 15 for immediate response.

He also advised the citizens not to misuse 15 emergency complaint number just for enjoyment or teasing others. The spokesman said, the complainant will have to provide his/her name and CNIC number at the time of registering a complaint, otherwise no action would be taken on the complaint.

In case of difficulty in dialling Punjab police complaint number 8787, the citizens can call at 042-99212609 or 042-99212859, he added. He said, the complainant can call on 8787 from 9am to 5pm, adding, Punjab police would take action on all genuine complaints as per law.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.thenews.com.pk


Today's Tip of the Day - Choosing a Telecom Supplier

Read today's tip or listen to it on podcast.

Published: Wednesday, August 7, 2019

Printer Friendly Version Printer friendly version

2021 Buyers Guide Messaging Systems

 
1.) 
Amtelco

miSecureMessages
miSecureMessages is an encrypted messaging application designed as a pager replacement for healthcare organizations, call centers, and enterprise environments.

2.) 
Startel Corp.

Contact Center Software
Startel is a leading provider of unified communications, business process automation and performance management solutions for contact centers. Since its founding in 1980, Startel has established a loyal customer base from a variety of industries, including contact centers, education, healthcare, insurance and telephone answering service. Startel's solutions are designed to enhance the customer experience, improve employee productivity, reduce operating costs, and increase revenues.
PH: 800-782-7835

3.) 
Synthetix

Engage with your customers in Real-Time.

Connect personally with your customers, generating new revenues and boosting CSAT scores. Synthetix Chat is the fastest way to engage your users, with a Live Key-Press Feed, ID and Verification, simultaneous chats and AI-Powered predictive suggestions, Synthetix Chat reduces averages handling times by up to 50%.
PH: +44 1279 555 580
 

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