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News : Citizens Find PMC Helpline Number Switched Off After 11 p.m.

#contactcenterworld

Pune, India, June 10, 2024 - The helpline number of Pune Municipal Corporation is not helping citizens in times of need. It remains unavailable after 11 p.m. On Saturday night, many people in town were at their wits’ end when they received no response from the Disaster Management Department after rainwater entered their houses.

Heavy rains wreaked havoc on the city with many places being flooded. Fear gripped denizens as the accumulated water found no outlet to recede. In such a scenario, the only hope was the municipal corporation. However, with its helpline number not responding, they had to fend for themselves and try to get rid of the flood waters.

From 7 a.m. to 11 p.m.

While the concept of disaster management envisages 24x7 ready-to-help alertness, the municipal corporation’s cell operates only between 7 a.m. to 11 p.m. as its helpline number’s connectivity suggests.

Many citizens whom Pune Times Mirror spoke to, said it was of no use calling the helpline number. With such a turn of events, they questioned whom to ask for help in times of crisis. One asked, "After 11 p.m., will we depend on ourselves?"

The municipal corporation’s helpline number 18001030222 aside, even the Disaster Management Department numbers (02025506800 and 0202556801) on the municipal website do not work fine. Contacting these numbers also proved futile, claim citizens.

Dattaagar, Dhankawadi, Bharti Vidyapeeth Campus, Ambegaon Budruk-Pathar, Kharadi, Lohegaon, Vadgaon Sheri, Mundhwa, Keshavnagar and other parts of the city were lashed by rains along with strong gale on Saturday.

A Vadgaon Sheri resident said, "Due to the collapse of the drainage line in our area, water entered the house. So, we contacted the helpline to complain to the municipal corporation. But after 11 p.m., the phone was switched off. Then we called the other two of the Disaster Management Department given on the website. But the phone was not working. Finally, we had to come out in the pouring rains and open the drainage cover. If the Jowar drainage line is not cleaned, then this problem will not be solved."

Citizens unanimously blamed the PMC for such a condition, stating that the municipal corporation’s pre-monsoon works proved ineffective. As the drainage line works had not been completed, water was entering the houses of citizens. The drains and streams in many areas have been blocked and due to constructions and encroachment on them, there has been waterlogging in various areas.

Ganesh Sonune, head of the Disaster Management Department, said, "The Disaster Management Department has contact numbers. Many citizens have complained over the phone. Accordingly, the work to solve them is on. Municipal employees are providing 24-hour service. The phone may not have been connected due to some technical problem. Employees in the control room respond to every phone call."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://punemirror.com


About Pune Municipal Corporation:
Company LogoThe Pune Municipal Corporation (PMC) was established on 15 February 1950. The PMC controls the whole administration of Pune. The executive power of the corporation is vested in the Municipal Commissioner, an Indian Administrative Service (IAS) officer appointed by the Maharashtra state government. The corporation consists of directly elected corporators headed by a Mayor. The mayor has few executive powers.Company Profile Page

Today's Tip of the Day - 0 - 100% Rollout Can Hurt

Read today's tip or listen to it on podcast.

Published: Wednesday, June 12, 2024

Printer Friendly Version Printer friendly version

2024 Buyers Guide Analytics

 
1.) 
Alvaria

Noble IQ
Turn business insights into actionable intelligence. Noble’s IQsolutions provide you with rich and robust customer data that can transform your business. Automate decision making and campaign management and refine the quality of interactions with precision and efficiency. We have developed proprietary and patented tools to help you make sense of data on your current operations and then help you make strategic decisions to improve performance and efficiency. Identify who your best customers and prospects are and the ideal methods to reach them. Understand what types of campaigns work best for your business and how to optimize underperforming campaigns. And nake real-time decisions rather than looking back to see what went wrong.

2.) 
BPA Quality

Call Center Quality Monitoring
Outsourced call center quality solutions including Multi-lingual, Multi-Channel Quality Monitoring, Call Center Consulting, Psychometrics & Analysis of Customer-Agent Interactions, Cloud-based Quality Analysis Software configured by Needs, Virtual & In-person Training, Speech Analytics & Speech Analytics Management.

3.) 
Daisee

Daisee
Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.

Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
(read more)

4.) 
DialogTech

DialogAnalytics™
Powered by AI, DialogTech’s DialogAnalytics analyzes conversations to provide marketing and sales teams a wealth of insights for smarter optimizations. With the power of conversation intelligence, you can learn which channels, ads, keywords, and webpages drive the best sales calls, if the caller converted, and more.

AI analyzes how calls are handled at locations and call centers to detect issues that negatively impact ROI. See what percentage of calls go unanswered and who is best (and worst) at converting callers to appointments and customers. Get email alerts when phone leads are mishandled at locations so those leads can be called back right away.

With DialogAnalytics, you can get a...
(read more)

5.) 
eGain Corporation

eGain Analytics
eGain Analytics makes it easy to measure, analyze and refine your contact center operations, knowledge and web customer experience. Create informative reports, charts and dashboards effortlessly. Slice-&-dice the data in any number of ways and use it to manage the business effectively.

6.) 
Pointel

CXi - Customer Experience Insights
Pointel CXi, the IVR analytics platform, maps the entire customer journey and analyzes calls end-to-end to turn data into actionable insights. Centralized reporting is essential for seamless customer journeys, as it is critical to know where calls are transferred or abandoned.

CXi generates multiple reports on IVR performance, the Customer-IVR interactions, and sticking points in the IVR that cause customers to struggle. CXi’s IVR Analytics platform provides a comprehensive understanding of customer engagement.

Pointel Customer Experience Insights (CXi) delivers actionable information that enables businesses to reduce customer effort, operational costs and increase contact center effi...
(read more)

7.) 
PRILINK

SIP-Trunk Demarc Monitor
Analyzes SIP signalling and RTP audio stream of every call passing through the network demarcation point. Provide a real time 24/7/365 network baseline database that contains the IP bandwidth, call traffic of up to 128 voice groups, Call Detail Record (CDR), call blockage and MOS voice quality. All information are displayed in SIP-Trunk dashboards and are used in many applications, such as Telco collaboration, UC/CC analytics, Work Force Optimization (WFO) and caller identification.

8.) 
Vads

Social Media Analytics
Social media analytics is the practice of gathering data from blogs and social media websites and analyzing that data to make business decisions.

Typical objectives of Social Media include increasing revenues, reducing customer service costs, getting feedback on products and services and improving public opinion of a particular product or business division.

Key the activities involved:

Analyzing net sentiment score
Qualitative and quantitative of sentiment analysis
Measure the emotions (6 Emotions) of the consumers
Mapping out all potential advocates
Measuring a nationwide consumer sentiment
Unlimited data extraction & cleaning
Customized positive and negative keywords
Qualitative and quantitative insights & report writing
Measuring the consumer sentiment

9.) 
Tethr

Tethr is a cloud-based conversation intelligence platform that combines AI, machine learning and over a decade of customer experience and sales best-practice research to surface contextual insights from phone calls, chats, emails and other customer interactions. Companies use Tethr to turn large amounts of unstructured voice of customer conversation data into insights they can deploy to improve their customer experience.

10.) 
Trillys Systems

ActuCall
Imagine for a moment that you are a call center manager responsible for generating revenue through signing new customers or up-selling to existing ones. Imagine that your KPI is telling you you have an abandonment rate of 5% and someone comes along and says "No, your abandonment rate or dropped call rate is 13%." .." How do I know? AcutuCall VoIP software application can show you the dropped call data including, originating number and whether it was a network or equipment failure." Now imagine you can see your calls in progress on a mobile app, take your dashboard where ever you go! "What is a lost call worth to you?"

11.) 
VOIPFUTURE GmbH.

Voipfuture Qrystal
Qrystal provides communication service providers, wholesalers, enterprises, call centers and cloud-based voice providers with unique, dual visibility monitoring capabilities for analysing both SIP and RTP packets.

Unlike other solutions, Qrystal provides visibility into both control and media plane. This way, you get the full picture of in-call user experience, all in one place.

Voipfuture’s patented technology automatically identifies typical impairment patterns, allowing you to reduce the time it takes to fix problems.

12.) 
Xdroid

Xdroid is an independent, privately-owned software development company. This enables us to respond to changes quickly.

Our Artificial Intelligence solution, based on deep expertise, reveals the truth about your customer interactions and will help you to communicate better.

Analytics knowledge is the backbone of our development team. Years of experience in developing high-tech software for contact centers of financial institutions, utility companies, telecom operators, etc., give us an incredible edge.

We help you to predict and anticipate in an uncertain and turbulent environment. Communicate better.
 

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