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News : Citizens Misuse WhatsApp Helpline, Hampering Crime-reporting Efforts of Pune Police

#contactcenterworld, @PuneCityPolice

Pune, India, July 17, 2023 - Pune Police Commissioner's WhatsApp helpline number, introduced to enable citizens to report crimes easily, is facing a flood of irrelevant messages. The helpline, intended to report crimes easily, is facing a flood of irrelevant messages. The helpline, intended to streamline communication and aid crime reporting, has been bombarded with unrelated content, hindering the police's ability to address genuine concerns effectively.

The Pune Police Commissioner's office expressed deep concern over the misuse and urged citizens to use the helpline responsibly, emphasizing the importance of providing accurate and relevant information when reporting crimes or seeking assistance. The overwhelming volume of irrelevant messages places an unnecessary burden on police resources and poses a risk to public safety by impeding the swift response to genuine crime incidents. Measures are being implemented to address the issue, including stricter monitoring and filtering of messages.

Authorities stress the need for cooperation from the public in using the WhatsApp helpline exclusively for reporting crimes, emergencies, or providing credible information. The aim is to ensure the helpline remains an effective tool for citizen engagement and crime prevention in Pune.

#contactcenterworld, @PuneCityPolice

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.lokmattimes.com


Today's Tip of the Day - Choosing a Vendor

Read today's tip or listen to it on podcast.

Published: Tuesday, July 18, 2023

Printer Friendly Version Printer friendly version

2024 Buyers Guide Speech Technology

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Daisee

Daisee
Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.

Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
(read more)

3.) 
Eckoh

EckohASSIST
Advanced speech recognition and natural language expertise that routes callers by simply asking ‘how can I help you?’. It allows customers to use their own words to ask for what they want and steers them to the right place.

Menus are eliminated altogether and contact centres can use a single inbound telephone number.
 

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