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News : CitNOW Drives Business Transformation with Vonage Communications Solutions

#contactcenterworld, @vonage

London, UK, April 9, 2020 -- Vonage (Nasdaq: VG), a global business cloud communications provider, announced that CitNOW has implemented its fully-integrated unified communications and contact centre solutions to drive better customer experiences and support its global expansion.

Established in 2008, CitNOW is a UK-based automotive digital communication industry provider, providing app-based video and imaging solutions that create a more transparent and easy car buying and owning experience. CitNOW selected Vonage’s communications solutions to enhance internal collaboration and productivity among employees and external engagement with customers, driving a better overall experience for all and supporting its growing international business.


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Carol Fairchild, Chief Customer Officer at CitNOW comments, "Vonage has provided us with a single, flexible cloud communications platform, which will enable us to deliver great customer experiences while supporting our growth ambitions and allowing us to work remotely as required. Being able to transform our internal communications is crucial as we quickly scale our business and our customer service team will be able to handle the increasing number of international calls from a variety of clients. The visibility we have through real-time reporting is beyond anything we have experienced before."

Jeremy Straker, SVP of International Sales at Vonage, adds, "Vonage is uniquely equipped to deliver the collaboration, communications and experience needs of businesses globally and we’re delighted to have been selected by CitNOW as it embarks on its digital transformation journey. When ‘business as usual’ is disrupted, the ability to enable a completely virtual environment and maintain access to mission-critical business applications and connections from anywhere becomes more important than ever. We look forward to helping the company deliver on its commitment to providing a more personalised customer experience, across all communications channels."

#contactcenterworld, @vonage

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Vonage:
Company LogoVonage (NYSE: VG) is a provider of communications services connecting individuals through broadband devices worldwide. Our technology serves approximately 2.4 million subscribers. We provide communication solutions that offer flexibility, portability and ease-of-use. Our Vonage World plan offers unlimited calling to more than 60 countries with popular features like call waiting, call forwarding and voicemail - for one low monthly rate. Vonage Holdings Corp. is headquartered in Holmdel, New Jersey. Vonage is a registered trademark of Vonage Marketing Inc., a subsidiary of Vonage Holdings Corp.
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Today's Tip of the Day - Train In Sensitivity

Read today's tip or listen to it on podcast.

Published: Friday, April 10, 2020

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