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News : City 311 Call Center Honored
Fort Wayne IN, USA, March 29, 2016 -- The city's 311 call center has been named a top 100 small call center in North America for 2016 for the fifth consecutive year by BenchmarkPortal. The award includes private and municipal centers staffed by 50 or less employees.
The city launched its 311 program in 2007 to make government more accessible. Since then, services provided by 311 have continued to expand as Citizen Services currently assists 23 city departments. Through Citizen Services, the city engages with the public to make improvements, measure departmental service performance and make changes when necessary.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Benchmark Versus Best Agents
More Editorial From BenchmarkPortal
BenchmarkPortal is the source for Contact Center best practices with our Benchmarking, Education and Consulting services. Our mission is to help you run your center more efficiently and effectively. We are still continually growing our database, already the world's largest, for call center metrics by conducting data drives twice a year to have the most up to date information in the industry.
Published: Wednesday, March 30, 2016