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News : City Advises Residents of Reduction in Call Centre Work Hours
#contactcenterworld, @cityofct
Cape Town, South Africa, Dec 5, 2018 -- The City of Cape Town’s call centre operating hours will be reduced, for the accounts and general enquiries queue only, over the festive season.
During the festive season, the City’s call centre will be operational from 07:00 to 17:30 from 15 December 2018 to 6 January 2019. Water-related enquiries will be dealt with as per normal with a dedicated 24-hour line.
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The Electricity Department’s Technical Operation Centre as well as the Transport Information Centre will continue to be operational during this period for all electricity and transport-related enquiries.
The Public Emergency Communication Centre will not be affected and will continue to operate as usual on a 24-hours basis.
The accounts and general enquiries queue of the call centre will normal working hours on 7 January 2019.
The City of Cape Town regrets any inconvenience caused and would like to wish all residents a safe and blessed festive season.
#contactcenterworld, @cityofct
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.iol.co.za
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About City of Cape Town:
The City of Cape Town is the metropolitan municipality which governs the city of Cape Town, South Africa and its suburbs and exurbs. As the 2011 census, it had a population of 3,740,026.
Published: Thursday, December 6, 2018
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