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News : City College Turns into Helpline Call Centre

#contactcenterworld

Bhopal, India, May, 2020 - The citizens of Bhopal are contributing in all the ways they can to help the corona warriors do their jobs.

A private college has offered their infrastructure to the district administration from where they are coordinating all the calls of 108 and 104. In this the arrangements have been made according to the protocols that are being followed across the nation. If a person calls on 104 the person receiving the call gives the person the necessary medical information needed.

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And the number 108 is being dialed when a medical emergency like an accident happens. In the present time the call centre executives are working in two shifts following the rule of social distancing.

The director of the college Sidharth Chaturvedi says, "This is an unfortunate situation that the nation is facing It’s the responsibility of all the citizens to do their part to help people out and we are doing our part. This is a great honour for us that the district administration is able to use the facilities of our institute to help people. We have earlier too helped people by providing them with mobile banking services and raw material for food."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://timesofindia.indiatimes.com


About ContactCenterWorld:
Company Logo# ContactCenterWorld ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 215,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999. www.contactcenterworld.com
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Today's Tip of the Day - Choosing A Solution

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Published: Tuesday, May 19, 2020

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