News : City Committee Probes 911 Calls Routed to Provincial Call Centre
Jan 12, 2015 -- A civic committee is asking why some calls to 911 from Winnipeg residents calling from a cell phone are being answered by the provincial 911 centre in Brandon.
The protection and community service committee will contact the Winnipeg Police board to direct police to explain why the provincial centre is getting those calls instead of the 911 staff within the WPS.
"There is an ongoing issue on the fringes of the city," explained committee chairman Coun. Jeff Browaty. "You’re on a mobile device, you call 911 but often instead of getting (answered by) by Winnipeg 911… when you’re on the fringes, your call actually gets transferred to the provincial 911 centre in Brandon."
The request for the explanation originated with Transcona Coun. Russ Wyatt, Browaty said, who had received complaints from area residents.
GO FOR GOLD AND REPRESENT YOUR NATION!
The 2018 13th annual Top Ranking Performers Global Awards are open until 31st Dec 2017
Awards for all levels of staff and a fantastic range of corporate awards for contact centers! Click on the banner for details!
Browaty said the emergency calls are eventually redirected back to Winnipeg 911 but said the process involves precious seconds which would be better spent responding to the emergency.
WPS Insp. Kendra Rey told another civic committee last week that such incidents do occur from callers on mobile devices close to the city’s boundary because the location of mobile devices is determined by an inexact process: triangulation of nearby cell phone towers, which are likely located beyond the city’s boundaries.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Don’t Let Policy Destroy Service
More Editorial From Winnipeg Police Service
About Winnipeg Police Service:
The Winnipeg Police Service is the police force of the city of Winnipeg, Manitoba, Canada.
Published: Wednesday, January 14, 2015
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
|Bright Pattern Inc|
Bright Pattern is an effective cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution features enterprise-grade architecture that offers n...
Content Guru helps organisations to communicate better, enabling them to satisfy the increasing expectations of both customers and colleagues. Our innovative cloud-based technology reduces the cost an...
Maintaining multi-channel customer support via phone, fax, web and email can be a heavy burden for a company to bear. In addition to maintaining a high quality support system that takes advantage of t...