News : City Launches Whistleblower Hotline
Sudbury, Ontario, Canada, June 2, 2016 -- The City of Greater Sudbury has initiated a process to accept, track and resolve complaints regarding suspicion or proof of wrongdoing within municipal government.
The Wrongdoing Hotline is a confidential service that empowers citizens, employees and contractors to submit reports through a secure online form online or through an impartial service provider at 705-688-7588.
"The Wrongdoing Hotline underscores council’s commitment to accountability and transparency," said Mayor Brian Bigger, in a press release.
"Whistleblower protection is a true cornerstone of democracy and open government. Each report will undergo an appropriate, objective and impartial investigation, while ensuring the anonymity of the complainant."
Wrongdoing is defined as any kind of activity that could be deemed illegal, dishonest and wasteful of municipal resources or a deliberate violation of city policy. It includes theft, fraud or abuse of position or authority within municipal government.
Complaints may be filed regarding City of Greater Sudbury employees, management, contractors, Mayor, Members of Council and political office staff. Agencies, boards and wholly-owned corporations of the city are exempt from the hotline and must be contacted directly.
"We are committed to serving our community," said Director of Human Resources and Organizational Development Kevin Fowke.
"A formal process to resolve complaints, or to expose undesirable activities, is a welcome addition to our policies and standards for quality citizen service."
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
Each complaint is assigned a case number and a password, so complainants can follow the progress of the investigation or submit further information. Whistleblower policy offers protection to City of Greater Sudbury employees and contractors submitting reports to the hotline.
Greater Sudbury’s 3-1-1 Call Centre will continue to accept complaints, questions and requests for assistance, outside of suspicion or proof of wrongdoing.
Complaints related to City of Greater Sudbury programs, services, facilities, or staff members may be forwarded by the 3-1-1 Call Centre to senior levels of management when issues have not been resolved to the satisfaction of the complainant.
More information about the City of Greater Sudbury’s complaint resolution management process is available online.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Speech Recognition
Published: Friday, June 3, 2016
Zendesk is inspiring the help desk 2.0 movement through a focus on enlightened customer support. As the first organization in the industry to leverage SaaS and the benefits of web-based communication ...
|Blue Ocean Contact Centers|
We thrive on delivering critical customer service solutions that go beyond transactional interactions. As such, our goal is to enhance lifetime customer value, providing support that is a reflection o...
For over 30 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing s...
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.