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News : City MC Helpline Number Launched

#contactcenterworld

Chandigarh, India, Sept, 2020 -- The Municipal Commissioner-cum-CEO-Chandigarh Smart City Ltd, KK Yadav, inaugurated an integrated call centre for all municipal services and launched new complaint number 0172-278720.

"This call centre will cater to services like grievance management, online building permissions and others," said Yadav. "The request to the call centre will be allocated to field officer in real time and the complainant will receive an SMS on his/her registered mobile number with unique ID of the complaint. The ID can be further be used for tracking complaint," Yadav added.

"Residents can also reopen their complaints in case service given to them is not complete. Also, in case complaint is not attended by field officers, it will be automatically go to higher officials," said Yadav.

All previous complaint numbers, including 155304, have been closed.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.tribuneindia.com


About ContactCenterWorld:
Company LogoContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 205,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999.
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Today's Tip of the Day - Network Usage Guidelines

Read today's tip or listen to it on podcast.

Published: Thursday, September 24, 2020

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2020 Buyers Guide Messaging Systems

 
1.) 
Amtelco

miSecureMessages
miSecureMessages is an encrypted messaging application designed as a pager replacement for healthcare organizations, call centers, and enterprise environments.

2.) 
Startel Corp.

Contact Center Software
Startel is a leading provider of unified communications, business process automation and performance management solutions for contact centers. Since its founding in 1980, Startel has established a loyal customer base from a variety of industries, including contact centers, education, healthcare, insurance and telephone answering service. Startel's solutions are designed to enhance the customer experience, improve employee productivity, reduce operating costs, and increase revenues.
PH: 800-782-7835

3.) 
Synthetix

Engage with your customers in Real-Time.

Connect personally with your customers, generating new revenues and boosting CSAT scores. Synthetix Chat is the fastest way to engage your users, with a Live Key-Press Feed, ID and Verification, simultaneous chats and AI-Powered predictive suggestions, Synthetix Chat reduces averages handling times by up to 50%.
PH: +44 1279 555 580
 

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