News : City of Charlotte Extends Use of Verint Technology
Melville, NY, USA, September, 2015 -- Verint Systems Inc. (NASDAQ: VRNT) announced that the City of Charlotte, N.C. is implementing its Verint(R) Engagement Management™ for government to enhance citizen service in its 3-1-1 call center, known as CharMeck 311.
CharMeck 311 is the City of Charlotte and Mecklenburg County’s citizen service and information line for city and county services. An existing user of Verint’s workforce optimization software, the addition of engagement management will help support citizen engagement, service case management and resolution. It will help provide support for critical decision making and empowering call center agents with access to an extensive knowledge base, real-time reporting, and integration to critical back-end information systems.
GO FOR GOLD AND REPRESENT YOUR NATION!
The 2018 13th annual Top Ranking Performers Global Awards are open until 31st Dec 2017
Awards for all levels of staff and a fantastic range of corporate awards for contact centers! Click on the banner for details!
"CharMeck 311 is the public’s access to Charlotte and Mecklenburg County," explains Janice Quintana, director of CharMeck 311. "Our goal is to leverage the latest generation of technology so we can support availability through whatever tool the citizen, taxpayer and public finds convenient.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Make Self Service A Breeze
More Editorial From Verint
Verint Systems is a provider of analytic software-based solutions for the security and business intelligence markets. Verint solutions transform voice, video, and text into actionable intelligence - mission-critical insights for achieving strategic goals. Verint solutions are used in global and diverse markets, including: governments, law enforcement, and transportation; global corporations and financial institutions; retail and gaming establishments; and telecommunications and utility providers.
Published: Tuesday, September 29, 2015
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Semafone provides secure voice transactions for contact centres and retailers taking Cardholder Not Present (CNP) payments. The solution allows a call - and the call recording - to continue as normal ...
global provider of contact center services and back-office processing
Teleperformance is a global provider of customer experience management in terms of revenue and global scale. We are the industry leader in security and our management has over 30 years of experience w...