Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties


Here are some suggested Connections for you! - Log in to start networking.

News : City of Joburg Launches 24 Hour GBV and Drug Abuse Helpline


Johannesburg, South Africa, Aug 24, 2020 -- "He told me that there will be moments when men do get angry and I must understand that men get angry and when men get angry they beat up women. He said it was what he had experienced in his own household. And I lived in that space for almost eight years."

These were the painful words shared by Nthabiseng Montsho-Mngoma a gender-based violence (GBV) survivor speaking during the City of Joburg launch of Ithemba 24-hour Substance Abuse and Gender-Based Violence Crisis Line in Marshalltown on Friday.

This was part of the city’s Women’s Month programme, which aims to address GBV and femicide.

Montsho-Mngoma, the founder and director of Soul Inspiration SA and a TV host on Moja Love and Soweto TV, said she was married to an abusive pastor for eight years until one day he wanted to kill her in front of her children on December 15, 2008.

She said on that particular day he threw one of the children against the wall and hit her with a fist and she started bleeding "and this is the day I said enough is enough I fought back for the first time, and I beat the hell out of him".

Montsho-Mngoma said while growing up she was told: "Never ask a man about his whereabouts and every time things happened (abuse), I was told that I must not talk about things that happened behind closed doors and that they must stay indoors."

....NOTE - content continues below this message


We invite you and your colleagues to join us online as we take the highest rated industry conference online - join us and the elite in the industry at the NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!



She said after leaving the marriage, her family told her to go back because "ngumtshado wakho lowo" (It’s your marriage).

She said she refused and that was the time she became homeless, said the woman who professed that she has now dedicated her life to empowering women.

Launching the helpline, Joburg mayor Geoff Makhubo said "we have a twin pandemic ravaging our society - that is, GBV and Covid-19".

"If indications are true, we might be seeing the flattening of the Covid-19 curve. Unfortunately, we cannot say the same about the GBV pandemic curve. It is not flattening.

"The rape culture that exists in South Africa, where sexual violence is seen as the norm and rape victims are shamed and made to feel responsible for the attack, did not form itself. It is an outcome of generations of excusing men’s entitlement to women’s bodies. This is what must change regardless of whether the violence is fuelled by substance abuse," said Makhubo.

He said the call centre would be staffed by professional social workers and social auxiliary workers.

They will have the capacity to follow up on calls and provide the much-needed psycho-social support and referrals.

"The greatest success in the fight against GBV and femicide will be when future generations feel they do not need to make use of the programme we are launching.

"We must dare to dream of that day and work hard to ensure that the dream comes true," said Makhubo.

Toll-free line is 080 022 3 217


Posted by Veronica Silva Cusi, news correspondent

About ContactCenterWorld:
Company LogoContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 205,000 corporate 'individual' members have joined the association's website ''. We were established in 1999.
Company RSS Feed   Company Facebook   Company Instagram   Company YouTube   Company LinkedIn   Company Profile Page

Today's Tip of the Day - 5 Ways To Demotivate Staff

Read today's tip or listen to it on podcast.

Published: Tuesday, August 25, 2020

Printer Friendly Version Printer friendly version

2021 Buyers Guide Translation Services

OpsTel Services

Platform Data Transformation
OpsTel is proud to provide our clients with a software automation service that is used to aid in the transition from one platform to another utilizing both speed and accuracy. Whether it is going from premises to premises, premises to cloud, premises to private cloud or even a hybrid deployment; OpsTel has the ability to help cut your transition time so you can focus your efforts on remaining architecture priorities.

We’ve observed conversions as high as 85% - in as little time as 30-minutes - with remaining client specific complex integrations being done by employees or professional services of your choice leveraging our Platform Data Transformation™ solution.

Features include:

(read more)

Tru29 Outsource Solutions Inc.

Back Office Solutions
Although the customer-facing type of tasks is essential to good customer experience, tasks being done in the background is as important.

Tru29 has been providing this type of outsourcing solutions to various businesses across the globe so you can be assured of a reliable and experienced workforce.

About us - in 60 seconds!

Submit Event

Upcoming Events

The place where the world's best meet and share their best practices!

A place for professionals to learn the latest and greatest strategies and ideas and to connect with the elite in the industry. 

This is the highest rated industry event with ... Read More...

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =