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News : City of Norfolk, VA Goes Live on CSS IMPACT's Financial Cloud as its Enterprise Debt Collections Platform

#contactcenterworld

Norfold, VA, USA, April 5, 2021 -- On February 1st, 2021, the City of Norfolk Virginia, Department of Finance, officially launched CSS IMPACT Financial Cloud as their new Cloud Collections & Accounts Receivable Management Financial Ecosystem. CSS, Inc., the developers of "IMPACT | HD 2.0" is a provider of a Cloud Financial & Debt Collections Ecosystem platform with a focus on "Ai" (Artificial Intelligence) machine learning Digital Collections.

The following excerpts from the City Manager's publication update of February 12th, 2021, eloquently describe the benefits of this launch:

"The City has implemented Phase I of a new enterprise accounts receivable management system that streamlines automated processes and makes collection services much more efficient, effective, and transparent for the customer. The purchase and implementation of the cloud-based CSS IMPACT Ecosystems software (CSS) allowed the City to retire several internally developed legacy applications when the new system was rolled out on February 1st.

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INVITATION

We invite you and your colleagues to join us LIVE as we take the highest rated industry conference back on the road in 2022 - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

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The new receivable management system is designed to help the Finance call center contact and engage with consumers, departments, and partners in the community more effectively and efficiently.

The Departments of Finance and IT industriously worked together with CSS to ensure a smooth conversion of data from existing internally developed applications currently used by the Collections Divisions of the Department of Finance where it is believed that with great customer service, there can be a successful balance achieved between service level delivery, and collection efforts for monies owed the City".

The City of Norfolk's selection of CSS as the provider of this platform aligns with its vision of delivering technology solutions that "improve employee productivity and service delivery, engage our citizens and promote business growth and educational opportunities".

"We are extremely excited with the successful launch of our platform which will provide the City of Norfolk with the technology and support to achieve its objectives, strengthen its position as regional technology leader, and more efficiently and cost-effectively serve its citizens, all while improving transparency and security in the process. We very much look forward to a long-term partnership with the City of Norfolk", said Carl Briganti, President and CEO of CSS, Inc.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About CSS Impact:
Company LogoCSS is a leading provider of end-to-end cloud Financial Ecosystem platforms
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Today's Tip of the Day - Check Your Automated Attendant Regularly

Read today's tip or listen to it on podcast.

Published: Tuesday, April 6, 2021

Printer Friendly Version Printer friendly version

2022 Buyers Guide SaaS Solutions

 
1.) 
CrankWheel

CrankWheel Screen Sharing
CrankWheel is an easy and simple screen sharing solution, made for the needs of salespeople and customer service agents.

CrankWheel complements voice calls by adding visuals to ongoing calls. There is no need to get the customer off the phone, onto another platform.

Agents share their screens by directing clients to a link that can be sent via SMS, email or simply spelled out.

The client can enter on any device, mobile, desktop or tablet and enters the session instantly. There is no registration or download required by the client.

Features:
- Screen sharing
- Agents can hand control over to the client
- Warm lead capture widget that alerts the sales team instantly of an intere...
(read more)

2.) 
enthu.ai

We help you automate your QA program using artificial intelligence. Why just listen to 6 calls when you can listen to 100% of your calls that too without adding any additional resources.

We empower QAs to get to the right calls, find coaching and training opportunities and improve overall Customer experience.
 

About us - in 60 seconds!

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