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News : City of Norfolk, VA Goes Live on CSS IMPACT's Financial Cloud as its Enterprise Debt Collections Platform

#contactcenterworld

Norfold, VA, USA, April 5, 2021 -- On February 1st, 2021, the City of Norfolk Virginia, Department of Finance, officially launched CSS IMPACT Financial Cloud as their new Cloud Collections & Accounts Receivable Management Financial Ecosystem. CSS, Inc., the developers of "IMPACT | HD 2.0" is a provider of a Cloud Financial & Debt Collections Ecosystem platform with a focus on "Ai" (Artificial Intelligence) machine learning Digital Collections.

The following excerpts from the City Manager's publication update of February 12th, 2021, eloquently describe the benefits of this launch:

"The City has implemented Phase I of a new enterprise accounts receivable management system that streamlines automated processes and makes collection services much more efficient, effective, and transparent for the customer. The purchase and implementation of the cloud-based CSS IMPACT Ecosystems software (CSS) allowed the City to retire several internally developed legacy applications when the new system was rolled out on February 1st.

The new receivable management system is designed to help the Finance call center contact and engage with consumers, departments, and partners in the community more effectively and efficiently.

The Departments of Finance and IT industriously worked together with CSS to ensure a smooth conversion of data from existing internally developed applications currently used by the Collections Divisions of the Department of Finance where it is believed that with great customer service, there can be a successful balance achieved between service level delivery, and collection efforts for monies owed the City".

The City of Norfolk's selection of CSS as the provider of this platform aligns with its vision of delivering technology solutions that "improve employee productivity and service delivery, engage our citizens and promote business growth and educational opportunities".

"We are extremely excited with the successful launch of our platform which will provide the City of Norfolk with the technology and support to achieve its objectives, strengthen its position as regional technology leader, and more efficiently and cost-effectively serve its citizens, all while improving transparency and security in the process. We very much look forward to a long-term partnership with the City of Norfolk", said Carl Briganti, President and CEO of CSS, Inc.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About CSS Impact:
CSS is a leading provider of end-to-end cloud Financial Ecosystem platforms
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Today's Tip of the Day - Engage Your Agents!

Read today's tip or listen to it on podcast.

Published: Tuesday, April 6, 2021

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2021 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.
PH: 508-862-8600

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.
PH: +1-773-325-0608

3.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
PH: 1+480-435-9390
 

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