Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties


Upcoming Events

How To Get Published on




How To Enter the 2020 Members' Choice Awards - For Vendors

News : City of Perth Launches Community Careline


Perth, Australia, April 30, 2020 -- Impacts from COVID-19 on the world’s economy has been well-noted and significant action has been undertaken across all levels of government in response.

However, it is also imperative to acknowledge the significant impact the pandemic has had on the health and wellbeing of the community, particularly on the way we live, work and play. This will ultimately have short, medium and long-term impacts on our health and wellbeing.

The City of Perth is therefore stepping up to help its most vulnerable community members during the COVID-19 pandemic.

The City’s Community Services team has established a contact centre for those needing information or referral to services during COVID-19.

The City of Perth Community Careline allows community members to self-register if in need of support.

They will then receive a call back from a specialised City officer with further information, connection to support and follow up phone-calls if required.

Ring2 Dashboards & Wallboards Free Trial

Those who do not have the ability to make a phone call will be able to complete a simple online form available on the City of Perth’s website and the City will tailor the service based on the individual’s unique circumstances.

"The Careline ultimately connects people with the health and wellbeing services they need," Chair Commissioner Andrew Hammond said.

"Through providing support and connection with the community in a meaningful way, we can meet social, health and wellbeing needs which will be essential to the City’s rebound once the pandemic has passed.

"The full impacts of the pandemic are not yet fully known, with new trends and issues emerging daily across the community services sector. We will therefore continue to develop considered and flexible programs and initiatives to meet the needs of our community."

To reach out for support, community members must reside within, or regularly access services within, the City of Perth Local Government Area.

If you identify in any of the categories below or have a loved one who is a resident of the City of Perth and identifies in any of the categories below, please contact our City of Perth Community Careline via 9461 1570.

High Risk:
• Aged over 70 years of age;
• Aged over 60 years of age and living with a chronic illness;
• Aged over 50 years of age and identifying as Aboriginal or Torres Strait Islander; or
• Experiencing (or at risk of) homelessness.

Moderate Risk:
• Aged over 60 years of age and living alone with less significant health issues;
• Aged under 60 years of age, living with chronic illness or disability;
• In temporary, unsupported accommodation; or
• Experiencing significant financial hardship.

Low risk:
• All ages, with minor health issues and indicating a need of support; or All ages, living alone and indicating a need of support.

For those that might be needing immediate support, please call the below 24/7 helplines:

• In an emergency or if someone is in immediate danger: WA Police: 000
• Lifeline: 13 11 14
• Beyond Blue: 1800 512 348
• Women’s Domestic Violence Helpline: 9223 1188
• Men’s Domestic Violence Helpline: 9223 1199
• Alcohol and Drug Support Line: 9442 5000

The City of Perth acknowledges the Whadjuk Nyoongar people as the Traditional Owners of the lands and waters where Perth city is situated today, and pay our respect to Elders past and present.


Posted by Veronica Silva Cusi, news correspondent

Today's Tip of the Day - Do You Divert Calls Between Offices?

Read today's tip or listen to it on podcast.

Published: Friday, May 1, 2020

Printer Friendly Version Printer friendly version

2020 Buyers Guide Visual Communications


Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
Submit Event

Upcoming Events

15th annual Best Practice Conference - this is the contact center world's most highly rated event - a whopping 100% of delegates say they would recommend it!

100's of best practice tips and ideas from contact center professionals Read More...

Survey - Online Event

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =