News : City of Quebec 9-1-1 Call Center Selects Hexagon Safety & Infrastructure
Huntsville, AL, USA, Dec. 8, 2015 -- The City of Quebec has selected an integrated suite of public safety software from Hexagon Safety & Infrastructure for its 9-1-1 call center, which supports police, fire and disaster relief. The dispatching, mobile and analytics solution will help improve multi-agency operations, enhance field personnel performance and enable Next Gen 9-1-1 capabilities.
Replacing a decades-old dispatch system, the Hexagon solution will expand the 9-1-1 call center's capabilities through more effective and efficient dispatching of closest and best-available units, better management and scheduling of staff and improved resilience and secure access to operational information anytime, anywhere.
"We required a solution that would deliver more useful, timely and complete information -- available and accessible to all agents in real time," said Jacques Lachance, City of Quebec 9-1-1 call center director. "Through innovative technologies and best practices, the Hexagon solution will help us serve the needs of the public and enable more flexible operations – including the ability to stand-up temporary public safety answering points during disasters and enable new forms of citizen communication to 9-1-1."
"Hexagon's solutions will help Quebec become more effective and efficient in the management of calls, events and resources," said Jacques Tremblay, vice president, Canada, Hexagon Safety & Infrastructure.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Be Flexible And Generous
About Hexagon Safety & Infrastructure:
Hexagon Safety & Infrastructure provides business solutions to governments and service providers.
About City of Quebec:
Québec City sits on the Saint Lawrence River in predominantly French-speaking Québec province. Dating to 1608, it retains its fortified colonial core, Vieux-Québec and Place Royale, with narrow streets, stone buildings and a European feel. This area is site of the famous, towering Château Frontenac Hotel and imposing Citadelle of Québec. The Petit Champlain district’s cobblestone streets are lined with bistros and boutiques.
Published: Thursday, December 10, 2015
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Teleopti is a global provider of workforce management (WFM) software, offering a WFM solution that is sophisticated, localised and easy to use. Teleopti focuses on helping contact centers, back office...
Everest Group is an advisor to business leaders on the next generation of global services with a worldwide reputation for helping Global 1000 firms dramatically improve their performance by optimizing...
TCS provides consultancy services involving: IT services, business solutions, and outsourcing.