News : City to Have 24x7 Call Centre on Civic Issues
Hyderabad, India, May 17, 2016 -- Minister for Municipal Administration & Urban Development K. Taraka Rama Rao said that a call centre working round-the-clock to attend to the complaints on rain havoc including inundation, tree fall, road damage and breakdown in power supply in the city will be inaugurated in a week’s time.
The call centre would work with numbers 100 and 040-21111111 (GHMC), the Minister said expressing his dissatisfaction over the delay in clearing the roads of trees and electrical poles that had fallen during the recent rain.
In a review meeting held with the officials of GHMC, HMDA, Municipal Administration Department, Hyderabad Collector and TSTransco officials here on Monday, he asked the officials to be prepared for such situations during the coming rainy season.
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Stating that he was getting complaints on such issues through social, print and electronic media, the Minister said coordinated efforts between the officials of GHMC and Transco would help in attending to complaints in lesser time. He told the officials to involve the district administration of Hyderabad also in the restoration and rehabilitation work.
He sought to know why the officials were unable to send across the information that they had speeded up the restoration work. Explaining the restoration works taken up in the city, the GHMC and Transco officials told the Minister that about 1,500 out of the 9.8 lakh electrical poles had either been damaged or fell to the ground in the recent rain and about 99 per cent of them were restored by Monday afternoon.
Power supply to domestic consumers were restored 100 per cent and only about 1,000 of them had to suffer with more than 24 hours’ breakdown out of over 40 lakh consumers in the city. The officials cited the difficulties in taking vehicles required for restoration work into the by-lanes as the main reason for delay.
The Minister directed the officials to keep ready mobile teams so that they could attend to the problems immediately after getting calls at the control room. He suggested them to engaged required men, material and machinery to attend to such problems.
Posted by Veronica Silva Cusi, news correspondent
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About Greater Hyderabad Municipal Corporation:
The Greater Hyderabad Municipal Corporation in short (GHMC) earlier known as the MCH is the urban planning agency that oversees Hyderabad, the capital and largest city in the Indian state of Andhra Pradesh, and Secunderabad, a bordering city to Hyderabad that is also in Andhra Pradesh. It is the local government for the Cities of Hyderabad and Secunderabad. Its geographical area covers most of the urban development agency the Hyderabad Metropolitan Development Authority (HMDA).
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