News : City’s 311 Call Center Named Among 25 Best in the Country
Fort Wayne, IN, April 21, 2015 -- The City of Fort Wayne’s 311 Call Center has been named a top 25 small call center in the United States and Canada for 2015.
This marks the fourth consecutive year that Fort Wayne’s Citizen Services Department’s call center has ranked in the Top 100 Small Call Center category by Benchmark Portal. The award includes private and municipal centers staffed by less than 100 employees.
"I continue to be impressed with the excellent customer service being provided by our call center team," Mayor Tom Henry said. "The public is using our 311 service and it shows. We have a dedicated staff committed to meeting the needs of our community. We’re honored to be recognized as one of the best departments in the entire country."
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"We are very excited to be ranked among the top 25 small call centers in U.S. and Canada. The 311 Call Center remains committed to ensuring that each citizen encounter is positive and productive. This award symbolizes our staff’s great dedication to serving our citizens with a spirit of excellence on a daily basis," Julie Sanchez, director of citizen services department for the City of Fort Wayne said.
Through Citizen Services, the city engages with the public to make improvements, measure departmental service performance, and through the use of innovation, collect community voice, which empowers citizens to help drive change. BenchmarkPortal is an international organization recognized as a provider in call center expertise, certification and training, research and tracking of the industry’s best practices.
Posted by Veronica Silva Cusi, news correspondent
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About Fort Wayne:
Fort Wayne is a city in the U.S. state of Indiana and the county seat of Allen County. Located in northeastern Indiana, the city is 18 miles west of the Ohio border and 50 miles south of the Michigan border.
Published: Wednesday, April 22, 2015