News : City’s Customer Call Center Changes Hours of Operation
Corpus Christi, TX, USA, May 29, 2018 -- Beginning on Monday, the City of Corpus Christi’s Customer Call Center will be changing their hours of operation.
According to the city, effective June 4, the call center’s new hours will be 7 a.m. to 6 p.m. Monday through Friday.
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The city says the shift of manpower to coverage during peak hours will create efficiencies, improve customer service, and decrease wait times for callers.
"There’s no decrease in service this is just a time change to provide better customer service during our busiest hours," said Customer Call Center Manager Mary Newton.
The city says they have also made improvements to the self-service options on the website.
After hours calls for urgent issues related to Gas and Water will continue to be answered.
Posted by Veronica Silva Cusi, news correspondent
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