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News : City’s Helpline for Elders Now Gets 150 Calls a Day

#contactcenterworld

Bengaluru, India, Nov, 2018 -- The helpline for elders (1090) receives about 150 calls a day. The callers are mostly above 55, and seek help for a variety of problems. The maximum number of complaints, in the last three years, have been about harassment and abuse within the family.

From 188 in 2015-16, complaints have gone up to 233 in 2017-18. Rakshitha, senior counsellor with the helpline, says, "We get some calls from elders seeking details about various government schemes. But most calls are about harassment by family members, property disputes, and financial cheating."

Many who call in are in fear and depression. "They need at least three or four counselling sessions to return to a calm state of mind," she says.

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Old age homes are also registering a steady rise in the number of inmates. Keshav Kumar, the supervisor at Sri Chaithanya Old Age Home in JP Nagar, 5th Phase, says the elderly are often helpless. "Some aren’t married and so have no family; others are dropped off by children who can’t take care of them," he told Metrolife.

In many cases, the children are working and have no time, or feel the parents have become difficult to handle. "We had one case where this man was constantly hungry and had to be fed every five minutes. His family found this a problem and dropped him here with us," says Keshav. Many need treatment for depression. "We keep them engaged simultaneously in three or four activities, like dance and yoga and light exercises. We have noticed that their health improves and they become more confident when they become active," he says.

Where cops step in
Police mostly deal with two complaints: seniors being cheated of their money, and seniors complaining of neglect. "The cheating cases are be dealt with like any other," a senior policeman says. Elders are neglected, or abandoned after they write away their property. Booking criminal cases against sons and daughters-in-law for neglecting aged parents worsens the matter, he says, because then they completely give up on their responsibilities. "This is where counselling plays a part," he says.

Rs 25 lakh gone
Vikram, 75, booked a flat after paying Rs 25 lakh in two instalments. After a two-year wait, he discovered he had been cheated and there was no apartment in the first place. He was on the brink of suicide when he was rescued.

Abandoned
Savitri, 75, was abandoned by her younger son after she handed over all her money and jewellery, to him. She was found begging. She was later taken home by her elder son.

Bad tenants
Simon, a retired doctor, had rented out a portion of his house. The tenant slowly stopped paying rent and refused to vacate. He would harass the owner and use abusive language against him almost every day. He contacted the helpline and they came to his rescue.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.deccanherald.com/


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Today's Tip of the Day - Promoting Your Brand

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Published: Tuesday, November 6, 2018

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2020 Buyers Guide Dialer Solutions

 
1.) 
Acqueon Technologies Inc.

Acqueon's AI-driven conversational engagement software enables sales, marketing and service organizations to engage in emotionally connected dialogs with customers via their channel of choice for significantly improved results. The Acqueon suite adds multichannel campaign management, contact center analytics, desktop, and CRM connectors for your contact center software of choice, including Amazon Connect, Cisco, Nice inContact, and Twilio. Acqueon conversational engagement software leverages the Acqueon IQ platform to aggregate data from the various applications, assemble rich customer contexts, and drive next-best-action using powerful statistical and predictive models.
PH: +1 888-946-6878

2.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

3.) 
Cloud IT Services GmbH

Dialfire
Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.

You can see the full list of features here:

4.) 
ComSys S.A.

CList for Outbound Campaigns Management
CList by Comsys is an application that helps contact centers enhance the performance of their outbound campaigns. It accomplishes that by enabling the planning and execution of sophisticated communication strategies. Additionally, the AI-powered module of CList extends the possibilities of outbound campaigns delivering unprecedented results.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with t...
(read more)
PH: +302109241486

5.) 
contactSPACE

contactSPACE
Dialer software that makes customer contact pain free, so your team aren’t worried about complex technology and can focus on what they do best. Dramatically increase agent productivity using a variety of dialers, combined with AI, leveraging data-driven contact strategies to ensure the right agent is contacting your customers at the right time.

Take control, and ensure your team are on-message by designing the perfect agent interface with a drag-n-drop visual WYSWYG editor.

Rotate CLIDs, and auto-wrap certain calls to ensure maximum agent productivity and performance.
PH: +6188803111

6.) 
CTCOMM

Genesys PureConnect
Genesys PureEngage
Tegsoft

7.) 
Cloud IT Services GmbH

Dialfire
Companies of all sizes rely on the cloud-based call center platform Dialfire and its powerful predictive dialer. Dialfire is ready to use within minutes and easily personalizable. From small ad-hoc to large multi-step campaigns, Dialfire offers high scalability. Adapt customer masks and automate workflows per mouse click. Integrated scripting and APIs ensure a smooth connection with external systems.
PH: +49 351 44529800

8.) 
Megacall

Megadialer
With Megadialer you will get a customized call center software. With the creation of personalized questions, surveys and sales script you will have the information you need from your customers quickly and efficiently. Improve the performance of your agents with a 100% online contact center, real-time analytics and predictive dialer to optimize the time between one call and another.

All rates include:
Instant Call Reports
On-Demand Recording
Call Supervisor
Call Layout after Completion
Your Own Caller ID
Call Monitor
Automatic Re-Calls
Automatic sending of Mails
Incoming Call Management
Real-time Activity Panels
Call Lists for Agents
Different Levels of Administration
PH: +34 952 667 511

9.) 
PhoneBurner

PhoneBurner
Reach more contacts, in less time with PhoneBurner. Powering thousands of client and millions of calls, our cloud-based software eliminate repetitive tasks so agents have up to 4x more live conversations. Unlike other dialers, PhoneBurner delivers 100% delay-free connections with no awkward pause. Conversations start off with promise, not hangups.

- Call 60-80 contacts per hour, per agent
- Instantly leave voicemails
- Send 1-touch emails
- Automate workflows and call logging
- Record and transfer calls
- Access reporting and analytics
- Intelligently distribute leads
- Dial from local Caller IDs
- Get free white-glove onboarding

Scales to any size team with no contracts, no setup fees, and no per minute charges. Start a free trial without a credit card.
PH: 877-588-2292

10.) 
PrimoDialler

Predictive Dialler
A predictive dialler is an outbound call system that automatically dials from a list of telephone numbers. Also known as Power or Auto dialers it will automatically help agents make more calls, generate higher rates of connections, increase conversions, manage voicemail, no-answers and disconnected numbers.

We’ve made it easy to get started, we offer packages to best suit your needs and don't tie you into long term contracts. Don't take our word for it take out a no-commitment free trial!
PH: +441617102740
 
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