CCW TV PROGRAMMING
Durban, South Africa, April 22, 2020 -- eThekwini Municipality has refused a call for non-essential staff to return to work to assist with call centre backlogs.
This comes after DA councillor Billy Mzamo called for more workers to be brought in to assist the city last week.
According to Mzamo, there had been higher than usual reported cases of customers not being able to acquire reference numbers from the call centre. He said the call centre and water department were struggling to cope with queries.
"Complaints and queries received in a day have doubled during the lockdown. Some councillors reported that they have been receiving complaints from residents about not getting reference numbers or even getting their complaints attended to timeously," he said.
Mzamo said this had led to ongoing water leaks and water outages that lasted for days or even weeks on end.
The DA wrote to the city requesting non-essential staff to be seconded to deal with water-related queries.
....NOTE - content continues below this message
INVITATIONWe invite you and your colleagues to join us LIVE as we take the highest rated industry conference back on the road in 2022 - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!
>>>>> FIND OUT MORE: HERE
"The DA in eThekwini calls on the municipality to urgently prioritise water related queries, enhance resources and provide maximum support to the teams that carry out the vital role of bringing water to the people," he said.
"The inability to timeously attend to water-related complaints such as outages and leaks could negatively compromise efforts to deal with Covid-19. The municipality must take drastic steps to ensure that the provision of water to all residents of this city is steady."
However, municipal spokesperson Msawakhe Mayisela insisted that this was not the case, accusing the DA of "clutching on straws to ruin the image of the city".
He said the city had a mammoth task to contribute meaningfully to the country’s endeavours to flatten the curve of the Covid-19 scourge.
"The city is able to attend to all calls at its call centres and we are doing our level best to meet the needs of our residents immediately once they have been brought to our attention.
"Constructive criticism would at all times be welcomed. In the meantime, the city urges everyone to lend a hand in arresting the spread of the virus than scoring cheap political points to the detriment of our residents," he said.
Posted by Veronica Silva Cusi, news correspondent
Published: Thursday, April 23, 2020
|2.)||Computer Data Services, LLC|
Get the benefits of an expensive, on-premise telephone system without the high price tag and annoying maintenance.
- Never miss another phone call
- No more busy signals
- Feature rich
- Answer your calls from anywhere
eGain SmartIVR is an over-the-top solution to modernize IVR systems. Businesses can offer smartphone callers an easy choice to resolve queries via digital messaging and intelligent self-service. And they can optimize the IVR experience with end-to-end analytics.
Megacall provides a fully customised Virtual Switchboard software for all companies (including IVR service). No matter the size of your business, our services adapt to the needs of each client.
Are you looking for a more effective way to communicate with your customers? Discover the advantages of using the IVR and how it can help in your communications.
MightyCall's IVR that will increase your business’s efficiency at a fraction of the cost of a secretary. Your auto-attendant is designed to:
- Greet callers
- Deliver necessary information
- Forward calls to the appropriate extension
- Take human error out of the system
Provide your customers with an effortless self-service experience. Easily create menus using predefined or custom prompts and data dips and route customers to live agents when needed.
Enable your customers to make payments and access information 24/7 at their convenience. Request a quote or live demo today.
The SPEED solution solves for service level issues while cost optimizing the environment with automation.
Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.
Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.
*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
|8.)||Teckinfo Solutions Pvt. Ltd.|
IVR Edge is a high performance, robust and scalable ivr system that works on various leading hardware such as Dialogic, Keygoe and Synway etc. It can handle the simplest of simple to the most complex of requirements to when it come to creating an IVR. Integration with any 3rd party database, be it for banking, telecom, insurance, travel, payment gateway etc can be handled with ease. Ideally suited to create Hosted IVR and virtual patching solutions with scalabilities that can range from 4 to 128 E1’s per setup with voice recording and CDR functionality. Integration with leading text to speech (TTS) and speech recognition ASR engines add to the flexibility and functionality.
CCW TV PROGRAMMING