News : City’s Services a Free Call Away
Cape Town, South Africa, Jan 19, 2016 -- Xanthea Limberg, mayoral committee member for corporate services and compliance, has unveiled the latest FreeCall line (FCL) at Claremont library.
This brings the total number of FCLs that have been installed over the years to 142.
The City of Cape Town reminds residents that the FCLs installed at City facilities ensure that they have a means to call on the City for various enquiries and service requests.
Access to these telephone lines makes it easier for even more residents to call on the City for help, at no cost at all.
The lines are located in municipal buildings, housing offices, cash offices, libraries, clinics and in community facilities throughout the city.
Limberg says: "FreeCall lines can be used to contact the City for various enquiries and service requests relating to, for example, account enquiries, refuse collection, illegal dumping, water leaks, sewer blockages, street lights that are not working, potholes and damaged roads.
"When a resident uses the FreeCall line, the phone automatically connects to the City’s call centre as the caller lifts the receiver. A call centre agent answers the phone in the language of the caller’s choice, logs the service request and gives the caller a reference number.
"This is an important tool for our residents as it empowers them to contact the City directly at no cost, without having to pass all individual requests through their ward councillor."
There are plans to install more FreeCall lines during this financial year.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - All Customer Touchpoints Need To Provide Service
About City of Cape Town:
The City of Cape Town is the metropolitan municipality which governs the city of Cape Town, South Africa and its suburbs and exurbs. As the 2011 census, it had a population of 3,740,026.
Published: Wednesday, January 20, 2016