News : Clarabridge Announces Clara, a New Omnichannel Intelligent Agent for Customer Experience
Reston, VA, USA, Aug 2017 -- Clarabridge, Inc., a provider of Customer Experience Management (CEM) solutions, introduced Clara, an intelligent agent powered by Clarabridge’s Text Analytics engine that allows brands to understand the Voice of the Customer (VOC) across multiple channels including surveys, social media, contact center and more.
"Clara has been built to be the most accurate, actionable and emotionally intuitive intelligent agent in the customer experience space," said Fabrice Martin, SVP of Product Management at Clarabridge. "We started with surveys because—as our customers are well aware— due to survey fatigue it is increasingly difficult to draw out the root cause driving customer feedback and determine the required action. Clara provides a better way for large organizations to take confident action in the context of what matters most to your customers."
....NOTE - content continues below this message
We invite you and your colleagues to take a couple of days out of your busy schedule to join us and the elite in the industry to listen to the NEXT GENERATION Contact Center & Customer Engagement Best Practices - WORLD'S BEST IN 2018! - ALL AWARD WINNERS!.
>>>>> FIND OUT MORE: HERE
"Harnessing customer feedback is only as good as your ability to accurately understand it," said Mark Bishof, CEO of Clarabridge. "Our text analytics engine is simply the best and most reliable in the industry, and we’re thrilled to introduce this ground-breaking use of our technology through Clara. Clara drills down to the true sentiment of what your customers are actually saying, permeating that actionable feedback across your organization. This type of AI-driven technology will separate the leaders from the laggards in the CX Revolution."
Starting this summer, Clarabridge customers will have access to Clara’s capabilities, first in Beta and later as Generally Available software as part of the Clarabridge CX Suite.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - UK Office Set-Up
More Editorial From Clarabridge
Clarabridge is a provider of text analytics software for customer experience management.
Published: Monday, August 21, 2017
Convergys delivers consistent, quality customer experiences in 58 languages and from more than 150 locations around the globe. We partner with our clients to improve customer loyalty, reduce costs, an...
eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected custom...
|Cognizant Technology Solutions|
Our unique onsite / offshore global delivery model is guided by dedication to client satisfaction With an advanced global delivery platform, Cognizant 2.0, we can share knowledge and efficiently ma...
NICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in re...