News : Clarabridge Announces CX Contact Centre
Restom, VA, USA, April, 2017 -- Clarabridge, Inc., a provider of Customer Experience Management (CEM) solutions for the world’s top brands, announced CX Contact Center, a full-service solution for analyzing Voice of the Customer data in the contact center.
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Designed for rapid time to value, CX Contact Center allows companies to quickly and accurately transcribe, aggregate and analyze customer recordings and interaction data in the contact center; delivering clear, actionable insights. CX Contact Center integrates voice data with chat logs, agent notes, emails, social interactions and CRM data, providing organizations with a comprehensive solution that ensures they won’t miss out on valuable opportunities to improve the customer experience.
"Contact centers provide a wealth of rich customer data that most companies aren’t equipped to properly leverage," said Julie Miller, VP of Product Marketing at Clarabridge. "Contact center interactions are more than just a band-aid solution for fixing one-off problems. Clarabridge works with brands to properly harness these customer interactions, learning about the customers’ needs at a deep level and acting to improve service quality, create greater customer loyalty and ultimately save money in contact center operations."
Posted by Veronica Silva Cusi, news correspondent
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