News : Clarabridge Announces CX Contact Centre
Restom, VA, USA, April, 2017 -- Clarabridge, Inc., a provider of Customer Experience Management (CEM) solutions for the world’s top brands, announced CX Contact Center, a full-service solution for analyzing Voice of the Customer data in the contact center.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
Designed for rapid time to value, CX Contact Center allows companies to quickly and accurately transcribe, aggregate and analyze customer recordings and interaction data in the contact center; delivering clear, actionable insights. CX Contact Center integrates voice data with chat logs, agent notes, emails, social interactions and CRM data, providing organizations with a comprehensive solution that ensures they won’t miss out on valuable opportunities to improve the customer experience.
"Contact centers provide a wealth of rich customer data that most companies aren’t equipped to properly leverage," said Julie Miller, VP of Product Marketing at Clarabridge. "Contact center interactions are more than just a band-aid solution for fixing one-off problems. Clarabridge works with brands to properly harness these customer interactions, learning about the customers’ needs at a deep level and acting to improve service quality, create greater customer loyalty and ultimately save money in contact center operations."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Patronising Agents
More Editorial From Clarabridge
Clarabridge is a provider of text analytics software for customer experience management.
Published: Friday, April 7, 2017
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
|Genex Infosys Limited|
Genex Infosys is managed by a group of young and dynamic people having extensive knowledge and global exposure in the field of BPO and IT services. Genex is the largest BPO Company in Bangladesh is an...
Semafone provides secure voice transactions for contact centres and retailers taking Cardholder Not Present (CNP) payments. The solution allows a call - and the call recording - to continue as normal ...
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications an...