News : Clarabridge Announces CX Contact Centre
Restom, VA, USA, April, 2017 -- Clarabridge, Inc., a provider of Customer Experience Management (CEM) solutions for the world’s top brands, announced CX Contact Center, a full-service solution for analyzing Voice of the Customer data in the contact center.
....NOTE - content continues below this message
We invite you and your colleagues to take a couple of days out of your busy schedule to join us and the elite in the industry to listen to the NEXT GENERATION Contact Center & Customer Engagement Best Practices - WORLD'S BEST IN 2018! - ALL AWARD WINNERS!.
>>>>> FIND OUT MORE: HERE
Designed for rapid time to value, CX Contact Center allows companies to quickly and accurately transcribe, aggregate and analyze customer recordings and interaction data in the contact center; delivering clear, actionable insights. CX Contact Center integrates voice data with chat logs, agent notes, emails, social interactions and CRM data, providing organizations with a comprehensive solution that ensures they won’t miss out on valuable opportunities to improve the customer experience.
"Contact centers provide a wealth of rich customer data that most companies aren’t equipped to properly leverage," said Julie Miller, VP of Product Marketing at Clarabridge. "Contact center interactions are more than just a band-aid solution for fixing one-off problems. Clarabridge works with brands to properly harness these customer interactions, learning about the customers’ needs at a deep level and acting to improve service quality, create greater customer loyalty and ultimately save money in contact center operations."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Buying PBX/ACD
More Editorial From Clarabridge
Clarabridge is a provider of text analytics software for customer experience management.
Published: Friday, April 7, 2017
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Everest Group is an advisor to business leaders on the next generation of global services with a worldwide reputation for helping Global 1000 firms dramatically improve their performance by optimizing...
NICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in re...
Aspect Software contact center and workforce optimization solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable experiences. Our cloud, private cloud...