Reston, VA, USA, Sept, 2018 -- Clarabridge, Inc., a provider of Customer Experience Management (CEM) solutions, announced that USA TODAY NETWORK has won the 2018 Ventana Research Leadership Award in the Customer Experience category using Clarabridge’s CX Analytics platform. The award recognizes the organization and technology that best exemplify leadership in applications and technologies that support engagement with their customers.
"Clarabridge has been a true partner and integrated member of our team since day one," said Amy Shioji, VP of Customer Experience and Insights at USA TODAY NETWORK. "They have always worked to ensure we not only have a world-class technology infrastructure but also business-specific best practices that help us tell powerful stories with data. Working with them has not only improved our customer engagements metrics, it has also improved our employee engagement metrics. It has truly transformed our company culture into being customer led."
"Amy and the team from USA TODAY NETWORK have been such a pleasure to work with and a great example of the tangible results that can come from the insights the Clarabridge platform is able to uncover," said Mark Bishof, President and CEO at Clarabridge. "This prestigious award is a testament to the power of our technology that is fueled by AI. We are excited to work with the talented team at USA TODAY NETWORK to expand their VoC and help disseminate insights throughout the organization."
"Providing a great customer experience is essential to the success of every organization as it reflects the quality and commitment of its people and processes," said Mark Smith, CEO and chief research officer at Ventana Research, "Congratulations to Amy and USA TODAY NETWORK for its work with Clarabridge in being selected for the Digital Leadership Award in Customer Experience for enabling the methods and technology to understand and improve customer engagement through analytics and metrics that are the ingredients for the insights that can be acted upon."
Posted by Veronica Silva Cusi, news correspondent
Clarabridge is a provider of text analytics software for customer experience management.
About Ventana Research:
Ventana Research is a benchmark research and advisory services firm. They provide guidance to help organizations manage and optimize performance. Ventana Research focuses on business and technology trends and best practices that maximize organizations’ potential to perform while reducing the time, cost and risk and still achieve optimal outcomes.
Published: Monday, October 1, 2018
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