Reston, VA, USA, July, 2021 -- Clarabridge, a global provider in Customer Experience Management (CEM), announced its latest innovation, Clara™, an intelligent search assistant providing the critical answers customer experience (CX), customer engagement, and contact center teams need, right when they need them. Simply type out the specific topic, event, or trend of interest, and Clara™ works across all customer feedback and interaction data sources to deliver visual results in a matter of seconds.
Designed with ease of use in mind, Clara™ can be leveraged by anyone in the organization without the need for strong data or text analytics skills so that teams can focus on making more data-driven decisions fast. Clara can be accessed by all Clarabridge customers via Clarabridge Studio, its powerful CX data analytics environment.
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"We have completely redesigned our search capabilities from the ground-up to accelerate productivity. Clara answers questions with visual graphs showing the latest scores, trends, performance metrics, and more," said Fabrice Martin, Clarabridge Chief Product Officer. "These results serve as a springboard for further data exploration and analysis. We're excited to see how Clara will help our customers, as we continue to make her smarter with enhanced AI capabilities and more."
Posted by Veronica Silva Cusi, news correspondent
Clarabridge is a provider of text analytics software for customer experience management.
Published: Monday, July 5, 2021
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