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News : Clarabridge Named a Leader in Customer Feedback Management Platforms

#contactcenterworld, @clarabridge, @forrester

Reston, VA, USA, Nov, 2018 -- Clarabridge, Inc., a provider of Customer Experience Management (CEM) solutions, announced it has been named a Leader in the Forrester Research, Inc. report, The Forrester Wave™: Customer Feedback Management Platforms, Q4 2018.

In its vendor profile, the Forrester report states that "Clarabridge excels with integrations and helping clients understand the ‘why’" and "differentiates from the rest of the CFM pack through its strong focus on data integrations and the power of best-in-class analytics. This approach enables the platform to be the brain for CX programs, helping clients make more intelligent decisions by making the most of the data they already collect." The report also stated that Clarabridge customers say they use the platform "to measure topic, sentiment, emotion and intent," which Forrester noted was seldom heard in reference to other vendors.


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Forrester’s Customer Feedback Management Platforms, Q4 2018 report evaluated the nine most significant providers in the CFM market against 40 criteria covering current offering, strategy and market presence. The report noted that clients praise Clarabridge for its strong omni-channel capabilities and that Clarabridge supports 130 industry models that span across both vertical and horizontal use cases in multiple languages. In comparison, the next closest vendor touted 50 models, and the majority reported significantly fewer.

"We are proud to be recognized as a Leader by Forrester in the Customer Feedback Management Wave," said Mark Bishof, CEO of Clarabridge. "As the range of communication channels continues to expand, companies need a solution that leverages AI to effectively capture the Voice of the Customer and make impactful change. We believe this recognition in Customer Feedback along with being named a Leader and a Strong Performer in the Text Analytics and Speech Analytics Waves validates our strategy and vision to be ‘the brain for CX programs’ and raises the bar for everyone else in the industry."

#contactcenterworld, @clarabridge, @forrester

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Clarabridge:
Company LogoClarabridge is a provider of text analytics software for customer experience management.
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About Forrester:
Company LogoForrester Research is an independent technology and market research company that provides advice on existing and potential impact of technology, to its clients and the public.
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Today's Tip of the Day - Ask For Ideas

Read today's tip or listen to it on podcast.

Published: Tuesday, November 6, 2018

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2021 Buyers Guide Help Desk Software

 
1.) 
eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.

2.) 
Happitu

Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!

3.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.

4.) 
Nuxiba Technologies

CenterWare
Nuxiba's Help Desk Software is ideal for delivering top-level contact help desk services. It not only tailors to your existing technology resources but also allows you to set staff priorities that forward clients to the most knowledgeable agents.

Give personalized assistance, and analyze performance with our real-time monitoring, recording, and reports. Integrate Salesforce or VTiger CRM systems, be TCPA compliant, protect your cardholder's data during calls, and more!

Request a quote or demo today and start the journey to increase your first-contact resolution percentages in less than three months!

5.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.

6.) 
Teckinfo Solutions Pvt. Ltd.

ActivDesk Help Desk Software
ActivDesk Help Desk Software is an intelligent ticketing software for multi- channel customer interaction & engagement. It streamlines the entire ticket management process. With its SLA & escalation management, it enables your help desk to deliver enriching customer experience.
 

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