News : Clarabridge Recognized as a Strong Performer by Forrester Research
Reston, VA, USA, April, 2017 -- Clarabridge, Inc., a provider of Customer Experience Management (CEM) solutions, announced it has been named a Strong Performer in the Forrester Research, Inc. April 2017 report, The Forrester Wave™: Customer Feedback Management Platforms, Q2 2017. Last week, Clarabridge was also recognized for its customer experience management solution by Temkin Group, who awarded Clarabridge the 2017 Vendor Excellence Award
Forrester’s Customer Feedback Management Platform Q2 2017 report evaluated vendors based on 39 criteria including current offering, strategy and market presence, only including the ten most significant companies in the Wave. Clarabridge achieved the highest scores in the Data Integration and Text Mining and Analytics criteria in the Wave.
According to Forrester, "Clarabridge shines in data integration, text analytics, and case management." The report also highlights Clarabridge’s text analytics capabilities, and notes that it excels in integrating data—both structured and unstructured. Additionally, the Wave cites Clarabridge’s "deep expertise in collecting and mining social media, spoken customer feedback, images, and videos, [which broaden] client access to more types of feedback. Its robust text analytics capabilities are highly integrated into analyses, dashboards, and alerts."
"What separates the leaders from the laggards when it comes to stellar Customer Experience Management is the depth of features, the ability to handle large data volumes and the accuracy of analytics," said Mark Bishof, CEO of Clarabridge. "We’re proud to be included in the The Customer Feedback Management Wave. On top of that, we believe our inclusion in last year’s Forrester Big Data Text Analytics Wave emphasized our best in class capabilities to analyze voice of the customer data. With the addition of earning Temkin Group’s 2017 CX Vendor Excellence Award, Clarabridge has achieved a trifecta. We are the only firm to be included in all three of these significant recognitions."
#contactcenterworld, @clarabridge, @forrester
Posted by Veronica Silva Cusi, news correspondent
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Clarabridge is a provider of text analytics software for customer experience management.
Forrester Research is an independent technology and market research company that provides advice on existing and potential impact of technology, to its clients and the public.
Published: Friday, April 14, 2017
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