Miramar, FL, USA, March 23, 2021 -- Claro Enterprise Solutions, a global technology services company, announced that it is reselling the Talkdesk(R) Small Business Lending Solution and Vaccine Administration Solution.
Talkdesk, a Cloud contact center for enterprises, recently launched contact center solutions that support two keys to pandemic recovery: First, helping small businesses gain access to loans and relief funds through programs such as the Payment Protection Program (PPP), Canada Emergency Business Account (CEBA) and Coronavirus Business Interruption Loan Scheme (CBILS); and second, streamlining the administration of COVID-19 vaccines.
Claro Enterprise Solutions has been a value-added Talkdesk reseller partner since October of 2019.
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"Lending institutions and healthcare organizations involved in COVID-19 recovery efforts face an extraordinary challenge in terms of delivering customer care," said Jorge Rodriguez, President and CEO of Claro Enterprise Solutions. "Our expertise in the areas of integration, compliance and customer support is an ideal complement to Talkdesk's unique contact center capabilities. As partners, we will significantly enhance the user experience for small businesses and consumers with critical requirements."
Initiatives to provide economic relief to small businesses and to administer vaccines have fueled massive volumes of urgent customer inquiries. Business owners have questions on loan eligibility and seek updates on the status of applications. Individuals hoping to schedule vaccinations require assistance, including information on availability and appointments. As call volumes surged, many lenders and healthcare providers lacked adequate call center capabilities, resulting in long wait times and frustration for consumers.
Talkdesk addresses the customer experience challenge by integrating call center tools and applying optimized workflow and quality management processes.
"We are honored to partner with Claro to expedite implementation of Talkdesk solutions within the communities and markets hardest hit by the pandemic," said Tiago Paiva, Chief Executive Officer, Talkdesk. "With Talkdesk Small Business Lending Solution and Talkdesk Vaccine Administration Solution, financial institutions and health care organizations can now simplify the management of complex patient or customer interactions in a highly efficient manner, helping the world get one step closer to a return to normalcy."
Posted by Veronica Silva Cusi, news correspondent
About Claro Enterprise Solutions:
Claro Enterprise Solutions, LLC is a global technology services company that provides proven, tailored solutions and a seamless customer experience to help businesses evolve and adapt to constant change. The company has two decades of experience across 26 countries and focuses on continually developing new approaches to enterprise solutions for businesses of all sizes. From digital innovation to streamlined operations, from enhanced security to guaranteed reliability, our products and services help businesses run better, faster, and more efficiently.
Talkdesk Enterprise Contact Center Platform empowers companies to make customer experience a competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world with thousands of seats, including IBM, Acxiom, and Zumiez rely on Talkdesk to power their customer interactions.
Published: Wednesday, March 24, 2021
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