News : ClearCaptions Announces Opening of New Call Center in Columbus, Ohio
Rocklin, CA, USA, May 31, 2016 -- ClearCaptions, a provider of telephone conversation captioning services, has established a new relay service center in Columbus, Ohio, in partnership with Teleperformance USA (TPUSA). The new center is the operations hub for local employees who facilitate the conversion of spoken voice into text captions for ClearCaptions customers.
"We are proud to partner with a company such as ClearCaptions and admire the work they do to benefit the hearing-impaired community," said Terry Casey, Teleperformance Managing Director, USA. "Teleperformance is excited to work alongside ClearCaptions to help facilitate a clear, seamless conversation for its customers."
Bob Rae, CEO and president of ClearCaptions, agrees, "We're always seeking opportunities to increase our regional presence, especially with partners like Teleperformance USA that share our quest to better serve people through technology coupled with exemplary customer care. With over 48 million Americans who have some form of hearing loss, opening a new center like this one lets us provide even more support to our customers while bringing new jobs to new locations. We think it makes a strong win for everyone."
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"For the millions of people who have hearing loss, captioning enables them to enjoy everyday phone conversations that many of us take for granted," said Gordon Ellis, vice president of sales for ClearCaptions. "Making and receiving phone calls should be a comfortable experience for everyone. There's no need to be guessing at what is being said or asking to have a caller repeat themselves; that's what has made many people uneasy about using the phone. With the ClearCaptions service, the Ensemble phone or the applications for the web, personal computer and mobile devices, our goal is to make phone calls easy and enjoyable again."
Posted by Veronica Silva Cusi, news correspondent
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About Teleperformance United States:
Teleperformance is a global provider of customer experience management in terms of revenue and global scale. We are a provider of security and our management has over 38 years of experience working with successful companies worldwide. With the strongest financial profile in the contact center space, Teleperformance’s leadership is unparalleled. Teleperformance was founded in 1978 in Paris, France and our U.S. based operations, headquartered in Murray, Utah, were founded in 1993. Since then, expansion has been fueled by organic growth through additional volume awards by satisfied clients, and through acquisitions. Our combined financial strength, expertise, proven processes, and technology enhance the services and value we deliver to our customers and position us well to partner with clients around the globe. Teleperformance, the world's largest Contact Center firm has 190,000 plus employees operating within 311 Centers in 65 countries globally supporting 75 different languages and dialects and connecting with 38% of the world's total population.
Published: Wednesday, June 1, 2016
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