Chennai, India, Sept 14, 2021 -- ClearTouch, a provider of a cloud-based call center platform for enterprises, contact centers, BPOs and financial services companies in India, commemorates its fifth year in business. A subsidiary of TCN, Inc., a global contact center technology provider, ClearTouch introduced the first cloud-based contact center platform in India in 2016 to empower Indian businesses with its advanced technology platform for transforming on-premises infrastructure to cloud-based services.
"India’s very large market has near-limitless opportunities, and we are excited to continue helping Indian companies optimize their contact center operations and increase revenues with our cloud-based technology, which is highly scalable," said Uthaman Bakthikrishnan, executive director of ClearTouch. "We’re very proud of the relationships and partnerships we’ve established in India over the past five years and are exceptionally well positioned to further grow our presence in the Asia Pacific region."
According to a recent Frost & Sullivan report, COVID-19 has accelerated the rate of migration from on-premises solutions to cloud-based services in the Asia Pacific (APAC) region, given the need to provide outstanding customer experience remotely. The report’s author also noted that the banking, financial services and insurance (BFSI) industry will be the leader in deploying contact center applications, followed by telecommunications.
"COVID-19 has accelerated interest in cloud-based services for call centers and contact centers, and we’re pleased to report that the cloud backbone of our ClearTouch platform has helped many Indian companies with thousands of agents in their business continuity during the pandemic," said Bakthikrishnan. "Indian businesses are increasingly recognizing the major gains in efficiency and productivity, as well as agent performance and customer experience, from leveraging the cloud. Although the pandemic jumpstarted this pivot to the cloud out of necessity, these benefits will only increase in value after the pandemic, which is why we’re so bullish on the Indian market."
Posted by Veronica Silva Cusi, news correspondent
ClearTouch is a pioneering provider of a cloud-based call center platform for enterprises, contact centers, BPOs and financial services companies in India. A subsidiary of TCN, Inc., a global contact center technology provider, ClearTouch introduced the first cloud-based contact center platform in India in 2016. ClearTouch combines a deep understanding of the needs of call centers with a unique approach to pricing -- no contracts, monthly minimums or maintenance fees -- that supports rapid scaling and instant flexibility to changing business needs. ClearTouch is headquartered in Chennai and ma
Published: Wednesday, September 15, 2021
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