Bucharest, Romania, Feb 2023 - TCN, Inc., a US-based provider of cloud-based call center technology, chose Bucharest for its new European head office. According to the company, the new office, which was officially opened on February 1, provides support to the EU and the UK markets.
A team of around 10 TCN staff will be based at the new office in the Romanian capital, including developers, technical support, and operations executives. They will provide technical support to EU clients and second-tier technical support for UK clients.
TCN also said that it plans to expand the office to support the region further.
"TCN is based in the US but is rapidly expanding globally," said Darrin Bird, TCN executive vice president and chief operating officer. "We now have a large remit in both Europe and the UK, and it was essential that we open an EU head office to provide greater support to those clients. The EU team will also be working on advancing our products technically," he added.
Posted by Veronica Silva Cusi, the news correspondent
A Global Provider in Call Center Technology: TCN is a global provider of a comprehensive, cloud-based call center platform for enterprises, contact centers, business process outsourcing firms (BPOs) and collection agencies. Founded in 1999, TCN supports billions of interactions every year between call center agents and customers. A Comprehensive Platform: TCN’s flagship cloud-based contact center platform, TCN Operator, features a holistic set of easy-to-use, automated agent tools and apps for omnichannel communications, workforce engagement, compliance & data management, integration & automation, intelligence, reporting & analytics and collaboration & accessibility. TCN’s secure platform integrates seamlessly with leading APIs and is accessible to agents with visual impairments.
Published: Thursday, February 9, 2023
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