News : Vocalcom Contact Center Solution Launched Today in USA
Arlington, Texas, Oct 20, 2014 -- A new cloud-based platform that will bring ease and simplicity to contact center operations for the small to mid-sized business, has gone live from Vocalcom, a provider of fully-integrated contact center solution, customer interaction and experience management, workforce optimisation, and digital customer engagement solutions.
Vocalcom’s contact center software supports live agents' voice, web chat, SMS and email interactions, as well as self-service, and easily connects mobile applications to the contact center with context via the mobile API. Create a scenario for one channel, then easily tailor to and deploy on additional channels.
Posted by Veronica Silva Cusi, news correspondent
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Vocalcom is a global provider of cloud technology which helps businesses win more customers, serve better and grow faster. With more than 3,600 customers in 47 countries, is one of the foremost players in cloud contact center software, omnichannel customer experience, & sales acceleration technology. Vocalcom provides a compliant, multi-tenant cloud call center, that provides all the benefits of enterprise-level call center software without the cost or hassle, meaning businesses can invest their money in further expansion and scale the use of Vocalcom to support their growth. With Vocalcom solutions, sales and service professionals benefit from a great value customer contact solution which ensures teams can continually improve performance, win more customers, and deliver a personalized customer service experience all in one place.
Published: Thursday, October 23, 2014