News : Virtual Call Center Launches Mobile Application
Berlin, Budapest, Hungary and Warsaw, Poland, April 21, 2016 -- Virtual Call Center, a telecommunications company and a provider in cloud-based contact centre technology, announced the launch of a new mobile application to support business calls for sales and customer relations staff. This app supports documenting, tracking, advancing and following up business calls in turn making sales and customer relations more effective and productive.
The key to the new app, as in the case of VCC Pay, VCC's phone-based bank card payment system, is secure data handling. The mobile app does not store any data whatsoever related to calls labelled "private". Call details from the data base can be further filtered and exported, and the system is able to create a list of scheduled calls and their call times. The call can subsequently be launched directly from any mobile device's screen when the reminder shows up.
Dr. Laszlo Urge, Board member at Virtual Call Center and at DBH Investment, a venture capital investor at VCC said "This new development provides integrated solutions that is the basis of shareholder's value creation. VCC is ahead of the market curve, by developing trend setting technologies."
Posted by Veronica Silva Cusi, news correspondent
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About Virtual Call Center:
Founded in 1999, VCC is headquartered in Budapest with an additional office in Erding, Germany. The company was originally named NDG until December 2010. VCC generated turnover of €1.1m in 2012. VCC provides cloud-based call centre software, which includes telecommunications services, call distribution, voice recording and CRM systems. The company's software is available in Hungary, Austria, Germany, Italy, Poland, Slovakia, Romania and the UK.
Published: Friday, April 22, 2016